Senior Pension Fund Operations Manager

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Argyll Scott Full time

Establish a smooth transfer process for pension fund operations by developing a comprehensive integration plan. Ensure compliance with regulatory requirements and provide training to the team on new processes.

Key Responsibilities:

  • Operational Oversight: Manage Service Level Agreements (SLAs) to ensure the team meets performance metrics. Lead high-performing teams by implementing performance initiatives to increase processing efficiency.
  • Client and Member Management: Oversee designated Employers and their members within pension funds, improving member satisfaction scores.
  • System and Process Optimization: Drive the use of systems and procedures to enhance operational efficiency.
  • Training and Development: Create training programs for new staff to minimize onboarding time for effective pension fund management.
  • Operational Risk Management: Conduct periodic risk assessments to identify and report risks, and implement action plans for identified issues.
  • Cultivate Risk Management & Foster Compliance Culture: Develop strategies to mitigate risk exposure and promote adherence to procedural requirements by organizing workshops on compliance standards.
  • Maintain Regulatory Compliance & Ensure Adequate Controls: Ensure compliance with statutory regulations and incident management; collaborate on periodic audits to ensure alignment with industry regulations.


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