Manager -

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Argyll Scott Full time

My client has recently acquired an organization's ORSO business and are currently hiring multiple Pension Managers to undertake several key steps for a smooth transfer of the process to facilitate a seamless transition, ensuring that all operational, regulatory, and client service standards are upheld.

A detailed integration plan will be developed to ensure a smooth transfer of member data and financial records into systems, while verifying compliance with all regulatory requirements. Training will be provided to the team on new processes, and monitoring mechanisms will be established to track progress and maintain service levels. Finally, post-transition feedback will be gathered to identify areas for continuous improvement.

Responsibilities

Operational

  • Manage Service Level Agreements (SLAs) - Ensure the team meets SLAs for pension fund operations by analysing performance metrics
  • Lead High-Performing Teams - Build and manage teams to fulfil operational requirements effectively by implementing performance initiatives to increase processing efficiency
  • Client and Member Management - Oversee a designated set of Employers and their members within pension funds, improving member satisfaction scores
  • System and Process Optimization - Drive the use of systems and procedures to enhance operational efficiency.
  • Training and Development - Create training program for new staff & minimize on-boarding time for effective pension fund management.
  • Manage Operational Risk - Conduct periodic risk assessments to identify and report risk & implement action plans for identified issues
  • Cultivate Risk Management & Foster Compliance Culture - Develop strategies to mitigate risk exposure and promote adherence to procedural requirements by organizing workshops on compliance standards
  • Maintain Regulatory Compliance & Ensure Adequate Controls - Ensure compliance with statutory regulations and incident management; Collaborate on periodic audits to ensure alignment with industry regulations

Leadership

  • Drive team excellence & development - Review performance as well as mentor & train team members
  • Procedure Development - Periodically review existing procedures and collaborate with team to identify areas for improvement and follow up with training
  • Ad-Hoc Support

Requirements

  • 8+ years in pensions fund administration and 10 years in the industry with strong - understanding of pensions regulations and compliance
  • Proven ability to lead, mentor, and develop teams to achieve objectives
  • Skilled in engaging with senior stakeholders and managing relationships
  • Strong prioritization and conflict management skills
  • Ability to identify opportunities for evolving operating models
  • Excellent interpersonal, presentation, and communication skills in English and Chinese

Candidates with less experience will be considered for Assistant Manager position

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.



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