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Executive Floor Service Associate

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China Vocational Training Council Full time

Job Summary

We are seeking a highly skilled and experienced Executive Floor Assistant to join our team at the Vocational Training Council. The successful candidate will be responsible for delivering exceptional hotel services to guests and members of the public, while maintaining a high level of professionalism and attention to detail.

Main Responsibilities

  • To provide exceptional customer service to guests and members of the public, responding to their needs and resolving any issues in a timely and professional manner.
  • To perform duties in The T Hotel and other areas, covering rooms division operations and supporting the Institute's training programmes.
  • To maintain accurate and up-to-date records of hotel guest-related information.
  • To assist in preparing and updating hotel operational guidelines, ensuring compliance with industry standards and best practices.
  • To support students' training and development, providing guidance and feedback as needed.

Requirements

  • A recognized certificate in Hotel Operations, Front Office, and/or Housekeeping, or equivalent, and at least 2 years' relevant post-qualification work experience.
  • Ability to pass a trade test and at least 2 years' relevant work experience.
  • Preferably with experience in hotel's Executive Floor service.
  • Good communication and presentation skills in both English and Chinese, knowledge of Putonghua will be an added advantage.
  • Good knowledge of basic computer applications and Property Management System.

Notes

  • The post is at the rank of "Mechanic II".
  • Applicants with substantial experience and achievements in the relevant field but without the required academic/professional qualifications OR those with exceptional academic/professional qualifications but with less experience may also apply.
  • The work location is in Pokfulam.
  • The appointee should have the flexibility to work on shift over a full 7-day period and in designated places as assigned.