Service Advisor I

4 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time
About Us

AIA International Limited is committed to creating a healthier, more sustainable future for everyone. We're on a mission to help a billion people live Healthier, Longer, Better Lives by 2030.

We're looking for ambitious individuals who share our vision and are driven to make a meaningful impact. As a Service Advisor I, you'll play a critical role in shaping our future and helping our customers achieve their goals.

About the Role

This is a fantastic opportunity to join our team and make a real difference in the lives of our customers. As a Service Advisor I, you'll be responsible for handling customer enquiries and complaints regarding all activities in our operation process. This includes Underwriting, Policy Owner Service, and Claims for different lines of business.

Responsibilities:
  • Handle customer enquiries and complaints regarding all activities in Operation process such as Underwriting, Policy Owner Service, and Claims for different lines of business
  • Report problems, potential crises, and complaints to supervisor for service improvement
  • Make outbound calls to customers for follow-up cases
  • Execute empowerment guidelines
  • Document call activities in system
  • Document follow-up items in log sheet or send email to AIAHK Business Partners
  • Work closely with AIAHK Business Partners to resolve complaints and uncertain issues
  • Perform other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements
Requirements:
  • Secondary education graduate with 4 years of working experience
  • Candidates with higher academic qualifications or more relevant working experience may be considered as Customer Service Advisor
  • Minimum 2-3 years of relevant experience in Insurance/Customer Service/Hotline Service
  • Hands-on experience in customer service
  • Basic insurance or MPF knowledge would be definitely an advantage
Others:
  • You are preferred to obtain the license of Insurance Authority (IA) (Paper 1,2,3,5) or Mandatory Provident Fund Schemes Authority (MPFA) (Paper 4)
  • You are required to obtain the relevant license(s) if your job involves regulated activities


Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

  • Service Advisor I

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time

    About AIA International LimitedAIA International Limited is a leading life insurance company that aims to create a healthier, more sustainable future for everyone. We are committed to helping our customers and the community live Healthier, Longer, Better Lives.About the RoleWe are seeking a highly skilled and motivated Service Advisor I to join our team. As...

  • Service Advisor I

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time

    About the RoleAs a key member of our team, you will be responsible for handling customer inquiries and complaints related to our life insurance and group medical operations. This role requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.Responsibilities:Respond to customer inquiries and...

  • Insurance Customer Service Advisor

    1 day ago

    Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time

    About UsAIA International Limited is dedicated to helping our customers and the community live Healthier, Longer, Better Lives.We are seeking an ambitious individual to join our team as a Customer Service Advisor. In this role, you will be handling customer enquiries and complaints regarding all activities in operation process.Job Responsibilities:Respond to...

  • Client Services Advisor

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Christian Dior Couture Full time

    Job Title: Client Services AdvisorJob Summary:We are seeking a highly motivated and experienced Client Services Advisor to join our team at Christian Dior Couture. As a Client Services Advisor, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving issues in a timely and professional...

  • High Net Worth Financial Consultant

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Click and Connect Online Limited Full time

    Job Title: Independent Financial AdvisorAbout the Role: We are seeking an experienced and qualified Independent Financial Advisor to join our dynamic team at Click and Connect Online Limited. As an Independent Financial Advisor, you will be pivotal in providing expert financial advice to clients, assisting them in attaining their financial goals and securing...

  • Customer Service Advisor

    1 day ago

    Hong Kong, Central and Western District, Hong Kong SAR China AIA Full time

    About the RoleAs a Customer Service Advisor at AIA, you will be the first point of contact for our customers, handling their inquiries and complaints regarding our life insurance and group medical operations.Key Responsibilities:Respond to customer calls and emails in a professional and timely manner.Resolve customer complaints and issues in a fair and...

  • Strategic Talent Advisor

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Goldman Sachs Full time

    Unlock Your Potential as a Strategic Talent AdvisorJoin Goldman Sachs as a Strategic Talent Advisor and drive business growth through effective talent management. As a key member of the Human Capital Management (HCM) division, you will partner with global talent advisors to facilitate and drive key people development processes.Key Responsibilities:Provide...

  • Tax Advisor

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China KPMG China Full time

    About the RoleWe are seeking a highly skilled Tax Advisor to join our team at KPMG China. As a Tax Advisor, you will be responsible for providing tax advice and services to a wide range of clients in all sectors of the economy.Key ResponsibilitiesDevelop and maintain client relationships and deliver the full range of KPMG Tax services.Work with clients and...

  • Tax Advisor

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China KPMG China Full time

    About the RoleWe are seeking a highly skilled Tax Advisor to join our team at KPMG China. As a Tax Advisor, you will be responsible for providing tax advisory and compliance services to clients in various specialist areas, including Business Tax Advisory, Deals, M&A, Transfer Pricing, and Corporate Tax.Key ResponsibilitiesDevelop and maintain client...

  • Estee Lauder Beauty Advisor

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Estée Lauder - Brand Full time

    Estee Lauder - Beauty Advisor - Harbour City - Full TimeJob Overview:We are seeking a highly motivated and experienced Beauty Advisor to join our team at Estee Lauder - Harbour City. As a Beauty Advisor, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth through product...

  • Tax Advisor

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China KPMG China Full time

    About the RoleWe are seeking a highly skilled Tax Advisor to join our team at KPMG China. As a Tax Advisor, you will play a key role in providing tax advisory and compliance services to clients in the M&A and Asset Management sectors.Key ResponsibilitiesDevelop and maintain relationships with clients in the M&A and Asset Management sectors.Deliver the full...

  • Simulator Technician I

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China CAE Full time

    Job Title: Simulator Technician ICAE is seeking a highly skilled and motivated Simulator Technician I to join our team.Job Summary:The Simulator Technician I will be responsible for performing routine technical tasks on site, in field or laboratory, and receiving training in various phases of laboratory, office, plant, or field technical work.Key...

  • Compensation and Benefits Manager

    10 hours ago

    Hong Kong, Central and Western District, Hong Kong SAR China Unicorn Advisor (HK) Limited Full time

    Job OverviewWe are seeking an experienced Compensation and Benefits Manager to join our team at Unicorn Advisor (HK) Limited.About the Role:The ideal candidate will have a strong background in compensation and benefits management, with a minimum of 10 years of experience in C&B management and operations with financial institutions or MNCs.Main...

  • Strategic Wealth Manager for Ultra High Net Worth Clients

    10 hours ago

    Hong Kong, Central and Western District, Hong Kong SAR China Unicorn Advisor (HK) Limited Full time

    Company Overview:Unicorn Advisor (HK) Limited is a reputable financial institution dedicated to providing exceptional wealth management services to its clients.

  • Senior Client Advisor

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Loro Piana Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Client Advisor to join our team at Loro Piana. As a Senior Client Advisor, you will be responsible for providing exceptional customer service and building long-term relationships with our clients.Key Responsibilities Achieve sales targets through effective use of selling techniques,...

  • Estee Lauder Beauty Advisor

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Estée Lauder - Brand Full time

    Estee Lauder - Beauty Advisor - IFC - Full TimeJob Overview:We are seeking a highly motivated and passionate Beauty Advisor to join our team at Estee Lauder. As a Beauty Advisor, you will be responsible for providing exceptional customer service, building strong relationships with clients, and delivering personalized beauty consultations.Key...

  • Chief Investment Strategist

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Unicorn Advisor (HK) Limited Full time

    Asset Allocation, Chief StrategistWe are seeking a highly experienced and skilled Asset Allocation, Chief Strategist to join our team at Unicorn Advisor (HK) Limited in Hong Kong.Key Responsibilities:Lead a team in global macro, strategy, and asset allocation researchDevelop and implement investment strategies to achieve optimal returnsCollaborate with...

  • Estee Lauder Beauty Advisor

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Estée Lauder - Brand Full time

    Estee Lauder - Beauty Advisor - Harbour City - Full TimeJob Overview: We are seeking a highly motivated and customer-focused Beauty Advisor to join our team at Estee Lauder in Harbour City. As a Beauty Advisor, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving sales through product...

  • Senior Beauty Advisor

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China LUXASIA Full time

    About LUXASIALUXASIA is a leading beauty omnichannel brand-builder in Asia Pacific, with a successful track record of enabling market entry and brand growth for over 100 luxury beauty brands since 1986.Job DescriptionWe are seeking a highly motivated and experienced Senior Beauty Advisor to join our team. As a Senior Beauty Advisor, you will be responsible...

  • Tax Advisor

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China KPMG China Full time

    About the RoleWe are seeking a highly skilled Tax Advisor to join our team at KPMG China. As a Tax Advisor, you will play a key role in providing tax advice and services to a wide range of clients in the asset management and M&A sector.Key ResponsibilitiesDevelop and maintain relationships with clients in M&A / Asset Management sector and deliver the full...