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Strategic Client Intelligence Manager
1 week ago
Richemont is a leading Swiss luxury goods company that owns some of the world's most prestigious brands, including Cartier, Van Cleef & Arpels, IWC Schaffhausen, Jaeger-LeCoultre, Montblanc, Piaget, Roger Dubuis, and Vacheron Constantin.
We are committed to preserving the heritage and identity of each of our Maisons while driving innovation and growth through a process of continuous creativity.
The RoleWe are seeking a highly analytical and results-oriented client analytics and market intelligence manager to join our group marketing APAC team based in Hong Kong SAR, China.
This pivotal role leverages data and market insights to drive strategic decision-making, enhance client relationships, and boost APAC business performance.
The successful candidate will translate complex data into strategic and actionable insights, communicate effectively with diverse audiences, manage external agencies, and thrive in Richemont's matrixed structure.
Main Responsibilities- Deliver high-quality insight and presentations according to the aligned roadmap, on time & up to Richemont standard.
- The key go-to person with stakeholders at Group Marketing HQ and Maisons in the region regarding strategic discussion and insight sharing on the above scope.
- Communicate effectively with diverse stakeholders, adapting content and angle accordingly.
- Proactively identify areas for improvement in analysis, insight generation methodologies, roadmap & project management, and stakeholder engagement.
- Stay current on industry trends in client analytics and market intelligence.
- Manage external agencies as well as one internal junior effectively, ensuring quality, timely and budget-conscious project delivery.
- Bachelor or Masters degree, in business, marketing, quantitative analysis or related disciplines. Other disciplines are also welcomed.
- Minimum 8-10 years of relevant experience to this role. Robust background from both international agency and in-house set-ups would be welcomed. Candidates with fewer years of experience but the right fit would also be considered.
- Previous work experience in luxury is not a must. However, the candidate must demonstrate an interest and a good sense in the key drivers currently behind the industry.
- Equipped with experience with data analytics tools & dashboards (e.g. SAP, Power BI, Salesforce, Google Analytics …etc.)
- Coding skills such as SQL / Phython would be welcomed but not a must.
- Maturity in navigating matrix organizations and managing internal and external stakeholders
- Proven track record in autonomously delivering extensive client analysis with actionable, close-to-business insight.
- Experience in integrating with other types of market and consumer research / insight (both quantitative and qualitative) would be valuable.
- Good command of spoken and written English. Strength in Chinese or other Asian languages welcomed.
- International or APAC regional exposure preferred.
