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Hospitality Service Lead

1 week ago

Hong Kong Island, Hong Kong SAR China Cathay Pacific Airways Limited Full time
Responsibilities and Expectations

The successful candidate will be responsible for the following key areas:

  • Leadership and Team Management:
  • Lead the front of house team to achieve exceptional customer service and lounge operations.
  • Develop and implement effective training programs to enhance team performance.
  • Mentor and coach team members to achieve their full potential.
  • Customer Service:
  • Deliver exceptional customer experiences, responding promptly to customer needs and resolving issues efficiently.
  • Collaborate with the Premium Service Team to develop and implement customer-focused initiatives.
  • Lounge Operations:
  • Ensure all aspects of lounge operations meet our high standards, including food and beverage presentation, quality, and service speed.
  • Supervise stock handling and financial procedures to minimize waste and optimize profitability.