Membership Development Specialist

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time
Membership Officer

West Kowloon Cultural District Authority is seeking a highly motivated and experienced Membership Officer to join our team. As a key member of the Membership team, you will play a crucial role in driving the success of our membership program through effective engagement and innovative communication initiatives.

Key Responsibilities:
  • Develop and execute communication strategies to enhance member engagement and retention.
  • Collaborate with internal teams to create and execute marketing campaigns, coordinate membership events, and develop marketing materials.
  • Oversee public channels to ensure a seamless member experience.
  • Assist in the development and maintenance of the M+ and WKCD websites.
  • Provide administrative/operational support to the membership team.
  • Utilize CRM system to retrieve data and prepare reports.
  • Monitor budget and expenses related to membership operations and marketing efforts.
Requirements:
  • Recognized university degree in hospitality, tourism, sales & marketing, or related field.
  • 2 years of experience in marketing and communications, membership management, events coordination, or content management.
  • Proficient in written and spoken English and Chinese.
  • Excellent interpersonal and communication skills.
  • Ability to work independently and demonstrate a strong sense of responsibility, detail-minded, and enthusiastic.


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