Cloud Services Specialist

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Asite Full time

Cloud Services Specialist

We are seeking a highly motivated Cloud Services Specialist to join our Professional Services team in Hong Kong. The successful candidate will have experience of Cloud-based and Software as a Service implementations.

Responsibilities

  • Lead or assist with new Asite customer implementation.
  • Deliver engaging, informative, well-organized presentations.
  • Ensure that a plan is in place for each engagement for deployment, change management and adoption programs.
  • Clear communication of implementation status, issues, risks and effort.
  • Establish and oversee the customer's initial adoption, training and development of best practices to build a strong foundation before and during initial roll out.
  • Troubleshooting customer issues during implementation.
  • Handling and managing client issues.
  • Understand customer use cases and requirements and in turn apply Asite best practices.
  • Organising and occasionally leading training sessions.
  • Liaising with various departments to meet client requirements.
  • Creating documentation both for external and internal use.
  • Identifying sales leads from current clients.
  • Organise product/app releases client side.
  • Scope solutions and deliver functional documentation to the Professional Services Manager.

Business Development:

  • Provide presentations to prospective clients.
  • Identify business development and 'add-on' sales opportunities.
  • Assist with the preparation of proposals including completing project scoping.

Key Skills:

  • Ability to manage and direct overall project implementation from a process and systems perspective.
  • Outstanding oral and written communication skills.
  • Outstanding client relationship building skills.
  • Ability to manage multiple priorities successfully.
  • Strong attention to detail.
  • Outstanding work ethic with a commitment to results.
  • Strong presentation skills a must.
  • Background in AEC industry is an advantage but not a must.
  • Commercial Acumen and the ability to innovate in business situations.
  • Willing to travel according to project needs.
  • Fluent in written & verbal communication in English & Cantonese. Mandarin will be an added advantage.

About Asite:

  • Significant career growth opportunities.
  • Highly competitive salary.
  • Dynamic culture, with high talent density for sustained and significant personal development.
  • Flexible working options.
  • Extensive travel opportunities.
  • 25-day holiday allowance.
  • Gym membership subsidy.
  • Private health insurance.
  • Pension Plan.

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