ServiceNow Digital Transformation Consultant

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China KPMG China Full time
About KPMG China

KPMG China is a leading professional services firm that provides multidisciplinary services from audit and tax to advisory. Our strong focus on serving our clients' needs and their industries enables us to deliver high-quality services and make a positive impact on the environment and community.

We are committed to creating an inclusive, diverse, and agile workplace where our people can develop and thrive at both a personal and professional level. Our goal is to empower our employees to become agents of positive change, providing better solutions and services to our clients to help them achieve their environmental, social, and governance (ESG) goals.

We encourage you to come as you are and welcome all qualified candidates to apply. If you're looking for a challenging and rewarding career, we invite you to explore opportunities with us.

Job Description

We are seeking an exceptional ServiceNow Business Analyst to join our Technology Consulting team in Hong Kong. As a key member of the ServiceNow project delivery team, you will be responsible for defining and managing business requirements for ServiceNow solutions to our clients.

You will demonstrate a deep understanding of business functional requirements and a foundational knowledge of ServiceNow to effectively convey messages from project stakeholders to solution architects and developers. The role will support both pre-sales and delivery, helping KPMG design and implement solutions based on the ServiceNow platform.

The ideal candidate will have:

  • A consulting or professional services background
  • At least 2 years of experience as a Business Analyst in major ServiceNow modules, such as ITSM, ITAM, SecOps, GRC, etc.
  • A proven track record of delivering minimum 2 end-to-end ServiceNow implementation projects
  • Strong analytical skills, communication, and presentation skills to deliver ServiceNow solutions to clients
  • Ability to work in a fast-paced environment with rapidly changing priorities on multiple projects and initiatives
  • Strong team player, used to deliver projects in intensive and time-critical situations
  • Self-motivated, resilience to overcome challenges or setbacks to achieve targets, constantly seeking out development opportunities
  • ServiceNow Certified System Administrator (CSA)
  • Good oral and written communication skills in English, Cantonese, and Mandarin

In return, we offer a competitive salary of HKD 55,000 - HKD 80,000 per month, depending on experience, plus benefits including medical insurance, retirement plan, and paid annual leave. We also provide opportunities for professional growth and development, as well as a dynamic and supportive work environment.



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