Senior Director of Customer Relations Specialist

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

Wealth and Personal Banking (WPB) is a key business area within HSBC, responsible for delivering borderless banking and world-class wealth management to our customers. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs.

The team I am looking for will play a crucial role in driving sustainable customer engagement, recommendation, and business growth through the development of holistic customer experience & relations strategies. This includes planning and leading teams to drive service resolutions, mitigating complaints, and increasing advocacy.

To succeed in this role, you will require strong analytical skills, enabling you to identify areas for development and improvement. Additionally, you must be able to mobilize change while working across a multisite matrix organization, balancing competing priorities and demonstrating innovative problem-solving capabilities.

Key responsibilities include:



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