Client Platform Support Manager

3 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Marex Spectron Full time
About Us
Marex Spectron is a leading provider of innovative financial solutions. Our unique position across global markets offers access both on and off exchange, providing clients with a clear advantage. We possess a depth of knowledge amongst our teams and divisions, which enables us to offer award-winning data, insights, and analytics.

Job Summary
This role is responsible for technical client onboarding and project management within the trading systems & connectivity team. As a member of this team, you will provide technical trading support for all front-office, real-time trading, and market data systems. You will also oversee and handle projects for the Trading Support Desk on an enterprise-wide basis when required.

Main Responsibilities
  • Main point of contact during the technical onboarding phase of screen-based trading platforms and FIX connectivity solutions for new and existing clients.
  • Regular engagement with key Software Vendors and Exchanges, tracking ongoing projects, issue resolutions, and product/service roadmaps.
  • Performing UAT ahead of Vendor / 3rd Party system changes and as part of conformance testing with clients and/or vendors to ensure risk and regulatory requirements are met.
  • Coordinating the communication of scheduled system changes to client-facing teams, particularly those that require clients to take action.
  • Obtaining the relevant annual vendor attestation documents and due diligence questionnaires from 3rd Party Software/Service providers.
  • Maintaining pricing schedule in relation to fees for usage of ISV solutions.
  • Validating approval and reporting requirements have been met, prior to enabling Algorithmic Trading features.
  • Assisting with requests for exchange and compliance reporting.
  • Processing requests to create, manage, and decommission Exchange API Session/Keys, including maintaining records for audit, reporting, and billing purposes.
  • Submitting new service requests for Legal, Accounting, Risk, and Information Security Approval via Peoplesoft.
  • Monitoring TSC inbox for requests and events.
  • Conducting ongoing review of manual processes to identify improvements, including but not limited to, keeping Exchange connection IDs clean, consolidating ISVs and connections, administering review of all internal IDs, and implementing best practices.
  • Understanding and adhering to Compliance rules and how role relates to the regulatory framework.

Requirements
  • Minimum 5 years experience working with and/or supporting trading platforms, including associated administration tools (e.g. TT, Fidessa, CQG).
  • Minimum 3 years experience in a Client Onboarding role, including FIX-based solutions.
  • Minimum 3 years experience working in a high demand and fast-paced customer base environment.
  • Experience using Exchange Administration systems e.g. CME Direct/Firmsoft, Eurex C7/T7, WebICE, NEAT/CEL.
  • Experience using Excel and Database systems for reporting and auditing processes.
  • Good understanding of risk & compliance obligations of a regulated company.
  • Sound knowledge of the full trading lifecycle.
  • Strong teamwork ethic and experience working with a globally dispersed team.
  • Excellent verbal and written communication skills.
  • Dynamic work ethic, with the ability to adapt to changing electronic trading environments.
  • Experience obtaining and providing exchange updates.
  • Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this.

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