Client Relationship Manager
5 days ago
The Customer Service Executive will be responsible for delivering exceptional customer experiences and resolving customer enquiries and complaints in a timely and effective manner. The ideal candidate will possess excellent customer service skills, strong communication and problem-solving skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Provide top-notch customer service to meet our high standards.
- Solve customer enquiries and complaints promptly and professionally.
- Collaborate with colleagues to achieve business objectives and improve customer satisfaction.
- Maintain accurate records and reports to ensure seamless operations.
Requirements:
- Form 5 or above with customer service or service counter experience.
- At least 1 year of client service experience.
- Fresh graduates with good communication skills are also welcome.
- Familiarity with mobile applications and webpage usage (i.e. online application forms and searching information on government websites).
- Good communication and presentation skills and frontline experience.
- Patient and enjoy team play.
- Familiarity with checking customer profile with back-office system.
- Fluency in English or Mandarin is a plus.
We Offer:
- 14 days annual leave.
- 17 days public holidays.
- Extra leaves, including marriage leave, court leave, examination leave, volunteer leave, and compassionate leave.
- MPF/ORSO contribution.
- Discretionary bonus.
- Scholarship for further studies.
- Life insurance and medical benefits.
- Family health benefits.
- Free access to the company's amenities.
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