Client Relationship Manager

5 days ago


Tsuen Wan, Tsuen Wan District, Hong Kong SAR China HKT Full time
Job Description
The Customer Service Executive will be responsible for delivering exceptional customer experiences and resolving customer enquiries and complaints in a timely and effective manner. The ideal candidate will possess excellent customer service skills, strong communication and problem-solving skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Provide top-notch customer service to meet our high standards.
  • Solve customer enquiries and complaints promptly and professionally.
  • Collaborate with colleagues to achieve business objectives and improve customer satisfaction.
  • Maintain accurate records and reports to ensure seamless operations.

Requirements:
  • Form 5 or above with customer service or service counter experience.
  • At least 1 year of client service experience.
  • Fresh graduates with good communication skills are also welcome.
  • Familiarity with mobile applications and webpage usage (i.e. online application forms and searching information on government websites).
  • Good communication and presentation skills and frontline experience.
  • Patient and enjoy team play.
  • Familiarity with checking customer profile with back-office system.
  • Fluency in English or Mandarin is a plus.

We Offer:
  • 14 days annual leave.
  • 17 days public holidays.
  • Extra leaves, including marriage leave, court leave, examination leave, volunteer leave, and compassionate leave.
  • MPF/ORSO contribution.
  • Discretionary bonus.
  • Scholarship for further studies.
  • Life insurance and medical benefits.
  • Family health benefits.
  • Free access to the company's amenities.


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