IT Service Management Centre Leader

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

Classy Wheeler Limited Overview

We are a leading IT solutions company with a strong focus on delivering exceptional services to our clients. As a key member of our team, you will play a vital role in shaping the future of our organization.

Job Summary

We are seeking an experienced and skilled Service Management Centre Team Leader to join our dynamic team. The successful candidate will be responsible for overseeing all activities in the Service Management Centre, ensuring that SMC staff operate efficiently and effectively, and implementing processes to improve service delivery.

Key Responsibilities

  • Oversee and coordinate all activities in the Service Management Centre, including incident management, problem management, and change management.
  • Provide guidance and support to SMC staff in handling incidents, performing tasks, and improving processes.
  • Develop and implement strategies to optimize service delivery, reduce downtime, and improve overall efficiency.
  • Monitor and analyze system performance, identifying areas for improvement and developing solutions to address them.
  • Collaborate with cross-functional teams to ensure seamless integration of services and effective communication.
  • Design, build, and test batch job flows to meet user requirements and deliver high-quality outputs.
  • Perform remote console management, monitoring system messages, and batch jobs to ensure smooth operation.
  • Ensure that failure jobs are properly logged, and re-run them after support fixes the issue.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • A minimum of 4 years' experience in IT Service Management Center, with a proven track record of process improvement and team leadership.
  • Excellent knowledge of Windows 2003 and 2012 server administration, as well as solid working experience in Windows AD and cluster administration.
  • Strong analytical and problem-solving skills, with excellent interpersonal and communication skills.
  • Good command of spoken and written English and Chinese.
  • Possess basic operation knowledge in Windows and basic PC Skills.

Benefits

  • Competitive salary: HKD $50,000 - $70,000 per month, depending on experience.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Comprehensive benefits package, including medical insurance, annual leave, and more.

How to Apply

If you are a motivated and talented individual looking for a new challenge, please submit your application with your resume and cover letter to us.



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