Customer Service Representative

3 days ago


Tsuen Wan, Tsuen Wan District, Hong Kong SAR China HKT Full time
Job Summary
Candidate should be a skilled and enthusiastic professional with exceptional customer service skills, who is dedicated to providing top-notch support to customers. The ideal candidate will have strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Provide excellent customer service to walk-in and pre-booked customers at the service centre.
  • Solve MPF-related enquiries and complaints efficiently and effectively.
  • Educate and promote digitalization through the use of tablets and kiosks to the public.
  • Perform services according to company rules and relevant regulatory requirements.

Requirements:
  • Form 5 or above with customer service or service counter experience.
  • At least 1 year of client service experience.
  • Fresh graduates with good communication skills are also welcome.
  • Familiarity with mobile applications and webpage usage (i.e. online application forms and searching information on government websites).
  • Good communication and presentation skills and frontline experience.
  • Patient and enjoy team play.
  • Familiarity with checking customer profile with back-office system.
  • Fluency in English or Mandarin is a plus.

We Offer:
  • 14 days annual leave.
  • 17 days public holidays.
  • Extra leaves, including marriage leave, court leave, examination leave, volunteer leave, and compassionate leave.
  • MPF/ORSO contribution.
  • Discretionary bonus.
  • Scholarship for further studies.
  • Life insurance and medical benefits.
  • Family health benefits.
  • Free access to the company's amenities.


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