Global Learning Experience Designer

3 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Mandarin Oriental Hotel Group Limited Full time

We are reimagining how our colleagues learn, grow, and connect – building a global, digital-first learning ecosystem that reflects our values and supports business transformation.

About the Job

  • Digital Learning Ecosystem Management
    • Optimise our global learning system to deliver a seamless, intuitive user experience for colleagues.
    • Implement and manage learning system structures – including catalogues, user groups, tagging, and access rules – to support scalable, globally consistent learning delivery.
    • Leverage platform functionality to support business-aligned learning experiences and initiatives.
    • Manage learning system integration with Workday to ensure consistency of colleague data, learning records, and alignment with talent processes.
    • Monitor system performance, resolve issues, and collaborate with internal teams and vendors to ensure platform stability and effectiveness.
    • On-board and train new hotels, residences, and offices to the system.
  • Content Design & Development
    • Create engaging digital learning content across a variety of formats, including SCORM-based eLearning, microlearning, and video.
    • Work with subject matter experts to translate business priorities into scalable and impactful digital learning assets.
    • Maintain and refresh digital content to reflect evolving business needs and ensure relevance.
    • Adapt existing in-person or localised learning offerings to more scalable, digital-friendly formats suitable for a global audience, including translations.
  • Key Responsibilities
    • Digital Learning Ecosystem Management
      • Leverage platform functionality to support business-aligned learning experiences and initiatives.
      • Implement and manage learning system structures – including catalogues, user groups, tagging, and access rules – to support scalable, globally consistent learning delivery.
      • Monitor system performance, resolve issues, and collaborate with internal teams and vendors to ensure platform stability and effectiveness.
    • Content Design & Development
      • Create engaging digital learning content across a variety of formats, including SCORM-based eLearning, microlearning, and video.
      • Work with subject matter experts to translate business priorities into scalable and impactful digital learning assets.
    • Learning Architecture & Experience
      • Contribute to the redesign of our global learning architecture, including the development of structured learning academies and role-based pathways.
      • Curate and deliver learning solutions that are intuitive, relevant, and aligned to strategic goals.
    • Engagement, Enablement & Campaigns
      • Train and support hotel and corporate L&D and P&C teams in using digital tools and creating localised content.
      • Design and implement learning campaigns that drive awareness, adoption, and engagement across regions and functions.
    • Insights & Continuous Improvement
      • Monitor learning system usage and content engagement, drawing insights from platform analytics and feedback.
      • Report regularly to stakeholders and recommend improvements to enhance the effectiveness of digital learning.

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