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Technical Officer

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China Lingnan University Full time

About Lingnan University

Lingnan University is a leading research-intensive liberal arts institution in the digital era. Our university is committed to providing quality education, focusing on whole-person development, and conducting high-impact research for a better world.

Job Description

We are seeking a highly skilled Technical Officer to join our Information Technology Services Centre. The successful candidate will be responsible for providing daily operation and emergency support for our campus-wide AV system, including troubleshooting and maintenance in various venues.

Key Responsibilities

  • Provide daily operation and emergency support for campus-wide AV system, including troubleshooting and maintenance in teaching venues, conference rooms, remote campus, remote offices, and multi-purpose venues.
  • Coordinate the setup and operation of AV equipment for live events, hybrid seminars, conferences, and other teaching activities of the University.
  • Assist in AV system upgrade plans, tendering documents, and project management for all types of venues.
  • Provide user support in AV system, handling user enquiries, service requests, and incidents.
  • Provide technical setup and project implementation in AV system projects.
  • Perform any other duties as requested by supervisor(s).
  • Work in shifts and irregular hours may be required.

Requirements

  • At least a Diploma in Information Technology (IT), Electronic, Creative Media, or any other related fields.
  • 1-2 years of working experience in support of AV systems and IT support.
  • Basic knowledge of AV over IP system, AV equipment, next-generation classroom AV setup, and support for hybrid events.
  • High proficiency in AutoCAD drawing is an added advantage.
  • Good customer service skills and positive service attitude.
  • Good command of verbal English and Cantonese.
  • The ability to communicate in Putonghua would be an advantage.

What We Offer

The rank and commencing salary will be commensurate with qualifications and experience. Fringe benefits, where applicable, include annual leave, medical and dental benefits, mandatory provident fund, and gratuity.