Regional Customer Service Advisor

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Bupa Full time
Job Title: Regional Customer Service Advisor

Bupa Global is seeking a highly skilled and customer-focused Regional Customer Service Advisor to join our team. As the face of Bupa Global, you will be responsible for delivering exceptional customer service, resolving customer queries, and maintaining our reputation for outstanding individual service.

Key Responsibilities:
  • Provide personalized service to customers, understanding their needs and providing first contact resolution.
  • Handle complex customer service tasks and challenging situations with confidence and professionalism.
  • Contribute to the department's achievement of quality, productivity, compliance, and regulation targets.
  • Develop and implement ideas for the continual improvement of the customer experience.
Requirements:
  • Excellent customer service skills, with a focus on delivering high-quality service and resolving customer queries.
  • Strong analytical and problem-solving skills, with the ability to make effective decisions.
  • Excellent interpersonal, communication, and influencing skills, with a focus on achieving results and successful outcomes.
  • Fluency in written and spoken English and Chinese (Cantonese and/or Mandarin).
  • Positive attitude and growth mindset, with a willingness to learn and understand medical conditions to support customers.
  • Good numeracy skills to answer claim or payment-related queries accurately.
  • PC literate and keyboard skills, with the ability to adapt and learn new operational systems.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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