Senior Quality Assurance Professional

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time
About Dah Sing Financial Group
The Dah Sing Financial Group is a leading financial services group in Hong Kong, offering banking, insurance, and financial services through its extensive network.
Our core values include caring, teamwork, and progressiveness. We recognize that every individual is unique and possesses different talents, yet shares the capacity for growth. Our goal is to create an environment where you can be your authentic self and achieve personal growth beyond mere job responsibilities.

Job Purpose:
  • To ensure all operations are compliant with bank regulations and standards.
  • Act as an account manager, providing support for operation risk/compliance reporting and monitoring within respective sections.
Main Responsibilities:
  • Prepare operation risk/compliance reports, ensuring timely completion of quality control and risk assessments.
  • Conduct regular call quality and monitoring to ensure team members meet quality standards and adhere to regulatory compliance.
  • Handle customer complaints, investigate incidents, analyze cases, and provide feedback to frontline staff.
  • Provide regular coaching and training to frontline staff on control perspectives.
  • Compile and review operational flows from time to time.
  • Comply with internal guidelines, legal requirements, and regulatory demands when performing job duties.
  • Perform ad-hoc tasks assigned by Manager, Quality & Operation Control/Senior Manager of respective sections.
Incumbent Requirements:
  • Post-secondary education with at least 5 years of relevant experience, preferably in banking, telemarketing, or customer service.
  • Preference given to candidates who have passed IIQE Paper 1 and 2.
  • Familiarity with banking products and operational flow.
  • Capable of working independently with strong analytical and logical thinking skills.
  • Good people management, coaching, and training skills.
  • Ability to interact effectively with both internal and external business partners.
  • Attention to detail and strong team player.
  • Excellent reading, writing, and communication skills in English.
  • Excellent presentation and command skills in both English and Chinese.

Only shortlisted candidates will be notified.



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