Senior Manager, Planning and Strategy

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

Job Summary

The Senior Manager, Planning and Services - Consulting is a key member of the Consumer Operations Continent Planning and Services organization that provides strategy, consulting, and PMO support to the Chief Sales and Marketing Officer (CSMO) and their leadership teams. The position will report into the Senior Director, Planning and Services – Consulting, Innovation and New Ventures, Asia Pacific, and will focus on leading key consumer operations initiatives.

Key Responsibilities

  • Engage continental (Asia Pacific) and regional (Greater China and Asia Pacific ex-China) Consumer Operations Leadership to identify, plan, and locally execute initiatives that will enable a successful delivery against their respective strategic priorities.
  • Provide project management and analytical support for large, complex, cross-function implementation projects.
  • Act as a project management leader and day-to-day project decision maker with responsibilities including accountable results, content guidance, conflict resolution, and go/no-go decisions.
  • Participate in review cycles at key milestones and provide ongoing communication for senior management and other key stakeholders.
  • Engage internal and external partners to support initiative planning and implementation.

Candidate Profile

Education and Experience

  • 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major.
  • 4+ years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance.

Experience Preferred

  • Demonstrated thought leadership with proven ability to work across organizational, functional, and geographical boundaries.
  • Prior experience leading the planning and execution of strategic projects in the Loyalty, Sales, Rev. Mgt., Marketing, and Digital area.
  • Track record of delivering projects in complex environments.
  • Prior consulting or project management experiences would be required, experience in leading consulting companies would be preferred.
  • Experience in the hospitality industry would be advantageous.

Management Competencies

Leadership

  • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
  • Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of decision making and action.
  • Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as a role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
  • Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and ongoing evaluation processes.

Managing Execution

  • Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
  • Strategy Execution – Ensures successful execution across business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and ongoing evaluation processes.
  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment of goals; proactively takes action and goes beyond what is required.

Building Relationships

  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards.
  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement, and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
  • Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales and Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business, and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Marriott International is an equal opportunity employer.

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