Claims Technical Excellence Director

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China AIA Full time

About AIA

AIA is a leading insurance company that values innovation and excellence. We are seeking a talented professional to join our team as an Associate Director, Claims Technical Excellence.

Role Summary

The Associate Director, Claims Technical Excellence will be responsible for establishing and maintaining Claims Technical Excellence across the Group. This includes driving the achievement of Group business goals in Claim control and risk management, collaborating with key partners to deliver new innovative Claims capabilities, and defining and governing Group-wide Claims Standards, procedures, and guidance notes.

Key Responsibilities

  • Drive the achievement of Group business goals in Claim control and risk management to prevent, detect, and mitigate potential Fraud, Wastage, and Abuse across all Business Units.
  • Collaborate with key partners to deliver new innovative Claims capabilities to support the delivery of Group business goals on Claim control and risk management.
  • Define and govern Group-wide Claims Standards, procedures, and guidance notes.
  • Set professional development standards for the Claims Community of Practice across the Group.
  • Support the development of Claim operation model for growing markets.

Requirements

  • Claims SME with at least 15 years Insurance operations management experience and at least 10 years Claims Management experience.
  • Experience in driving end-to-end Claims automation and STP for Life and Health Claims.
  • Experience of leading transformation in a Group/Regional Office where delivery is through influence rather than direct control.
  • Strong organisational and leadership skills to lead multi-functional teams.
  • Strong influencing skills to engage partners and team members in the delivery of key goals.
  • Effective communication and relationship skills to engage Group and Business Unit Exco level members.
  • Ability to demonstrate independent leadership, judgment, and decision making.
  • Ability to adjust to multiple and changing priorities, remaining flexible, open, and collaborative.


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