Community Engagement Specialist
18 hours ago
Community Engagement at The Hive
We are seeking a highly motivated and flexible individual to join our team as a Community Engagement Specialist. In this role, you will be responsible for delivering exceptional customer experiences to all members and visitors at our locations.
As a Community Engagement Specialist, you will provide exceptional support to our Community Lead, Location Manager, and other stakeholders by operating the facility, communicating with members and visitors, and implementing community programs and events.
Key Responsibilities:
- Deliver exceptional customer service to all members and visitors.
- Handle member requests and incoming enquiries.
- Support managers with daily tasks, including sales, finance, and administrative assignments.
- Achieve occupancy goals through membership retention and new sales.
- Conduct informative tours for potential members and partners.
- Plan and execute engaging community events with internal and external teams.
- Contribute to our online and onsite presence through social media posts and promotional materials.
- Coordinate the upkeep of the facility to ensure it is presentable at all times.
Requirements:
- 1-2 years of experience in customer service, events, business operations, or sales.
- University degree holder preferred.
- Excellent communication, presentation, and organisational skills.
- Ability to work with teams and independently.
- Fluency in English, both spoken and written, with any additional languages a plus.
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