Customer Service Specialist at Manulife

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full time

Position Overview

The Role

At Manulife, our customers are at the heart of our operations. Millions of individuals depend on our services daily, and we are committed to equipping our Customer Contact Center Representatives with the necessary tools to address pivotal challenges that impact our business's future.

What Drives You?


• You are passionate about customer satisfaction, actively listening and responding to their needs.


• You possess a visionary mindset, eager to explore innovative solutions that foster business success.


• You excel in collaborative environments, relishing the opportunity to achieve goals as a team.


• You take initiative and develop solutions that prioritize what truly matters.


• You uphold integrity, ensuring that you always act ethically and voice your opinions.


• You embrace diversity, contributing to a welcoming and inclusive workplace for all.

We Seek Candidates Who Have:


• A diploma or equivalent qualification is essential.


• Exceptional telephone etiquette coupled with strong interpersonal abilities.


• A mature and friendly demeanor.


• Self-driven with the capability to work autonomously.


• A strong commitment to customer service and reliability in fulfilling promises.


• A dedication to maintaining high-quality standards.


• Proficiency in computer applications, including Word, Excel, and bilingual processing in Chinese and English.


• Effective communication skills in both English and Chinese, in written and spoken forms.

Responsibilities Include:


• Addressing customer inquiries via phone and email with professionalism.


• Resolving issues within designated response times and gathering essential information to assist in problem resolution, including escalation when necessary.


• Collaborating with various teams to ensure prompt resolution of customer inquiries and concerns.


• Maintaining accurate records of inquiries and resolutions, ensuring tasks are completed within the established service timeframe and quality standards.


• Assisting with additional tasks as required to meet business objectives.

What We Offer:


• Competitive salary and comprehensive benefits.


• Opportunities for career advancement and skill development.


• A commitment to supporting your career growth.


• Flexible work arrangements promoting a healthy work-life balance.


• Professional development and leadership training.

Our Pledge to You


• A culture rooted in values.


• We embody our values daily, working together to bring them to life.


• Limitless opportunities.


• We create pathways for learning and growth at every career stage.


• Continuous innovation.


• We invite you to participate in reshaping the future of financial services.


• Commitment to Diversity, Equity, and Inclusion.


• We cultivate an inclusive workplace where everyone can succeed.


• Corporate Citizenship Advocacy.


• We strive to create a business that benefits all stakeholders and positively impacts society and the environment.

About Manulife

Manulife Financial Corporation is a prominent international financial services organization dedicated to enhancing people's lives by simplifying their decision-making processes. With our global headquarters in Toronto, Canada, we operate under the Manulife brand in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We offer financial guidance, insurance, and wealth management solutions for individuals, groups, and institutions. As of the end of 2022, we employed over 40,000 individuals and served more than 34 million customers worldwide.

Manulife is an Equal Opportunity Employer

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