Customer Service Specialist at Manulife

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full time

Position Overview

The Role

At Manulife, our customers are at the heart of our operations, and we are dedicated to ensuring their satisfaction. As a Customer Service Specialist , you will be equipped with the tools necessary to address vital issues that impact our business's future.

Key Motivations


• You are passionate about customer service, actively listening and responding to their needs.


• You possess a forward-thinking mindset, eager to explore innovative solutions that drive business success.


• You excel in collaborative environments, relishing the opportunity to achieve goals as a team.


• You take initiative and create effective solutions, prioritizing what truly matters.


• You uphold integrity, always doing what is right and voicing your opinions.


• You contribute to a diverse and inclusive workplace, showcasing your unique perspective.

Ideal Candidate Profile


• Required qualifications include HKDSE/HKCEE or a diploma.


• Exceptional telephone etiquette and strong interpersonal abilities.


• A mature and approachable demeanor.


• Self-driven with the capability to work autonomously.


• A commitment to excellent service and fulfilling customer promises.


• Adherence to established quality standards.


• Proficient in computer skills, including Word, Excel, and bilingual word processing in Chinese and English.


• Strong communication skills in both English and Chinese, both written and verbal.

Responsibilities


• Address customer inquiries via phone and email with professionalism.


• Resolve customer requests promptly, gathering necessary information to assist in problem resolution, including escalation when needed.


• Collaborate with colleagues to ensure timely and effective resolution of customer issues.


• Maintain accurate records of inquiries and resolutions, ensuring tasks are completed efficiently and to a high standard.


• Assist with additional tasks as required to meet business objectives.

What We Offer


• Competitive salary and comprehensive benefits package.


• Opportunities for career advancement and skill development.


• A commitment to fostering your career growth.


• Flexible work arrangements that promote a healthy work-life balance.


• Professional development and leadership training opportunities.

Our Commitment to You


• A culture rooted in values.


• We embody our values daily, working together to bring them to life.


• Endless opportunities for growth.


• We create pathways for learning and advancement at every career stage.


• Continuous innovation.


• We invite you to contribute to redefining the future of financial services.


• Commitment to Diversity, Equity, and Inclusion.


• We nurture an inclusive environment where everyone can thrive.


• Promoting Corporate Citizenship.


• We aim to build a business that positively impacts all stakeholders and the environment.

About Manulife and John Hancock

Manulife Financial Corporation is a prominent international financial services organization dedicated to making decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate under the Manulife brand in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We offer financial advice, insurance, and wealth management solutions for individuals, groups, and institutions. By the end of 2022, we employed over 40,000 individuals and served more than 34 million customers globally. We are publicly traded as 'MFC' on the Toronto, New York, and Philippine stock exchanges, and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

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