Business Solutions Architect

9 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Exchanges and Clearing Limited Full time
Job Description

We are seeking a highly skilled Business Solutions Architect to join our team at Hong Kong Exchanges and Clearing Limited. This is an exciting opportunity to work with a dynamic organization that plays a critical role in the world's capital markets.

Job Summary

The successful candidate will be responsible for providing level 2 technical support for our applications to both internal departments and external customers. This includes project-based technical support to ensure the successful delivery of application solutions, prioritizing and progressing resolution of faults or queries on the full range of applications across all clients, suggesting methods to build and implement measurable improvements to the services, and undertaking day-to-day work with production incidents and the implementation of change by performing QA after any work.

Key Responsibilities
  • Provide production support and maintenance for a full range of pre- and post-trade applications, including project-related activities.
  • Perform monitoring, tuning, and optimization of performance.
  • Communicate project progress with the project manager and clients.
  • Manage upgrades of pre/post-trade applications and technical components.
  • Look at measurement and process improvement within current support structures with the aim of continual service improvement.
  • Create and update all documents related to applications and their supporting systems.
  • Work well under pressure.
  • Participate in the preparation and implementation of business test phases.
  • Collaborate and work efficiently with members from other teams.
Technical Responsibilities
  • Built production and pre-production to support projects.
  • Maintain disaster recovery solutions across different domains.
  • Recommend new or changed standards to ensure improved efficiency, effectiveness, and robustness for all environments.
  • Contribute to and support a knowledge-sharing culture.
  • Test builds against operational requirements.
  • Team player with strong interpersonal skills.
  • Innovative thinking and problem-solving.
  • Respond quickly to production issues, taking responsibility for seeing those issues through to resolution, recording all actions taken, and communicating the impact of the actions to the appropriate levels of management.
  • Provide 24/7 support and incident response.
Working with Others
  • Customer-facing.
  • Production colleagues.
  • Third-party suppliers.
  • Project teams.
Requirements
  • Strong technical skills in SQL.
  • Working knowledge of SSRS and SSIS.
  • Knowledge of back-office processes and clearing.
  • Unix secure shell scripting and Python.
  • Strong knowledge (1-3 years) of back-office processes, trading, clearing, and financial markets.
  • ETL support skills in Ansible, Kafka, and Splunk (not essential).
  • Good analytical and diagnostic skills.
  • Good Windows and Red Hat Linux skills.
  • DevOps/modern tech experience as well as legacy systems also including automation experience.
Personal Qualities
  • Team player with strong interpersonal skills.
  • Willingness to contribute and support a knowledge-sharing culture.
  • Positive attitude and customer focus & effective time management.
  • Innovative thinking and problem-solving.
  • A quick learner to learn new technology, application, or tools and ability to cascade the knowledge to others.
  • Professional and proactive manner dealing with all project sponsors, customers, and technical staff.
  • Ability to conduct research into software development and delivery concepts, as well as technical application issues, as well as ability to demonstrate proficiency with applications troubleshooting principles, methodologies, and incident resolution.
  • Willingness to work weekends as required.
  • Ability to influence and lead technical conversations with varied IT support groups.
  • DevOps/modern tech experience as well as legacy systems also including automation experience.
  • Experience with version source control systems (Bitbucket, Ansible, GitLab, GitHub, or similar tool).


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