Sports Operations Director

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Kai Tak Sports Park Full time

Job Description:

The Sports Operations Director at Kai Tak Sports Park will oversee the operations of The Champion, a premier sports bar and entertainment venue. This role is responsible for managing the beverage service, ensuring exceptional customer experience, and driving business growth.

About the Role:

  • Manage overall beverage service operations during events and peak periods, including stock management, inventory checks, and supplier coordination.
  • Develop and implement standard operating procedures (SOPs) for beverage service, including opening and closing procedures, order fulfillment, and cash handling.
  • Train and supervise bartenders and beverage service staff, providing guidance on service standards, product knowledge, and customer engagement.
  • Maintain hygiene and cleanliness standards in beverage service areas, including bar stations, storage areas, and equipment.
  • Implement quality control measures to maintain beverage consistency and integrity, including taste, presentation, and temperature.
  • Collaborate with the food and beverage team to develop special promotions, themed events, and beverage pairing options.
  • Be responsible for all major sports programming on TV and its marketing, including Soccer, Rugby, F-1, Golf, Darts, and Tennis.
  • Coordinate beverage requirements for specific events in the stadium, ensuring adequate staffing and supplies.
  • Foster a positive work culture and team spirit among beverage service staff, encouraging open communication and a customer-centric approach.
  • Collaborate with other departments to ensure seamless coordination and delivery of beverage service during events.
  • Address customer feedback, suggestions, and complaints related to beverage service promptly.
  • Continuously evaluate and improve beverage service processes, identifying opportunities for efficiency gains and cost savings.
  • Develop and execute marketing strategies to position The Champion and beverage services as premier offerings within the stadium.
  • Manage and coordinate entertainment activities in the bar, such as interactive experiences and simulators.
  • Candidates should have formal education and working experience in bar management, hospitality, or a related field, with a minimum of 5 years of relevant experience in managing and operating large bars with entertainment components.
  • Candidates should also possess strong leadership and team management skills, excellent communication and interpersonal skills, and the ability to handle multiple priorities simultaneously.


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