Senior Voice Communications Specialist

1 week ago


Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

Classy Wheeler Limited is seeking a skilled Senior Voice Communications Specialist to join our team. The ideal candidate will have a strong background in designing and implementing Avaya VoIP infrastructure, as well as experience with Call Center solutions.

About the Role

This role involves working closely with our technical team to ensure that hardware and software infrastructure are maintained with the latest firmware and software requirements. The successful candidate will be responsible for creating and maintaining documentation and procedures, as well as identifying opportunities for performance and functionality improvements.

Key Responsibilities

  • Design and implement Avaya VoIP and Call Center solutions, including Avaya IQ/CMS, Avaya Media Gateway, Modular Messaging, IVR solutions, CTI and Verint logger solutions.
  • Evaluate and identify opportunities for performance and functionality improvements.
  • Maintain contact center call flow using vectoring, VDN, announcements and switch programming.
  • Troubleshoot skills in VoIP and Call Center environment are desired.

Requirements

  • Bachelor degree with 5-8 years relevant experience on supporting enterprises VoIP.
  • Experience in design, configuration and expansion of Avaya VoIP and Call Center solutions.
  • Working technical knowledge of current network hardware, protocols, and Internet standards.
  • Good communication and presentation skills in English & Cantonese.


  • Hong Kong Island, Hong Kong SAR China Zeal Holdings Limited Full time

    About Zeal Holdings LimitedWe are a dynamic organization with a presence in multiple continents, committed to growth, innovation and collaboration. Our team of 700+ employees is passionate about delivering high-quality products and services.We are seeking a highly motivated Multimedia Content Developer to join our team. In this role, you will be responsible...


  • Hong Kong, Central and Western District, Hong Kong SAR China ConnectedGroup Full time

    As a key member of our team, you will oversee the development and implementation of the Marketing Communications copy strategy for hotel brands. Your expertise will ensure that all touchpoints, including brand campaigns, tactical promotions, online videos, social media content, digital advertising, and more, consistently reflect the brand's unique voice and...


  • Hong Kong Island, Hong Kong SAR China Fleet Management Limited Full time

    Job DescriptionWe are seeking an experienced Senior Communications Specialist to join our Corporate Communications team. As a key member of the team, you will be responsible for developing and implementing strategic corporate communication plans to support the company's goals and objectives.Key Responsibilities:Develop and implement internal and external...


  • Hong Kong Island, Hong Kong SAR China ConnectedGroup Full time

    Public Relations Event ManagerConnectedGroup is a renowned hospitality group seeking a Senior Communications Specialist to lead our PR efforts. This exciting opportunity will involve developing and implementing strategic communications plans to promote our brand and drive business growth.As a key member of our team, you will be responsible for managing all...


  • Hong Kong, Central and Western District, Hong Kong SAR China Tek Systems Full time

    We are looking for a talented AI Voice Assistant Tester to join our team of experts dedicated to developing and refining automation practices for an innovative AI Voice Assistant platform.This role is perfect for someone who is passionate about AI and has a strong background in software testing and test automation.As an AI Voice Assistant Tester, you will be...


  • Hong Kong Island, Hong Kong SAR China Standard Chartered Full time

    About the RoleWe are looking for a talented Corporate Communications Specialist to join our team. In this role, you will support the CEO and senior executives in various media engagements, develop speaking points and media FAQs, and manage social media proactively and reactively.You will also be responsible for crafting compelling content, lining up...


  • Hong Kong Island, Hong Kong SAR China ConnectedGroup Full time

    We are seeking a Strategic Communications Manager to join our dynamic team at ConnectedGroup. This is an exciting opportunity for a seasoned professional to lead the development and implementation of marketing communications copy strategies for our hotel brands.The ideal candidate will have a Bachelor's degree in marketing, communications or a related field,...


  • Hong Kong Island, Hong Kong SAR China Bank of Communications Co., Ltd. London Branch Full time

    Job Description:We are seeking a seasoned Trade Finance professional to join our team as a Senior Trade Finance Specialist. The ideal candidate will have a strong background in trade finance, excellent leadership skills, and the ability to manage a team of bills processors.About Us:The Bank of Communications Co., Ltd. London Branch is a leading financial...


  • Hong Kong Island, Hong Kong SAR China TOKEN2049 Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from TOKEN2049Talent Acquisition Lead at TOKEN2049 & SuperAIThe Community Manager roleAs our Community Manager, you will be the first point of contact for the TOKEN2049 community. You will be responsible for handling both inbound and outbound communications: listening...


  • Hong Kong, Central and Western District, Hong Kong SAR China Avature Full time

    Job Title: Senior Social Media Specialist We are seeking a seasoned professional to lead the development and execution of a robust social media strategy that builds brand awareness, executive profiles, and thought leadership for Lenovo's Solutions and Services Group (SSG).The ideal candidate will have a strong understanding of social media platforms, trends,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Australia and New Zealand Banking Group Limited Full time

    We are seeking a skilled and experienced Corporate Communications Specialist to join our Institutional Communications team.The ideal candidate will have excellent written and verbal communication skills in both English and Mandarin, to effectively communicate with stakeholders and external media partners in both languages, ensuring accurate and culturally...

  • Communications Lead

    6 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China ConnectedGroup Full time

    The successful candidate will be responsible for developing and implementing the marketing communications copy strategy for hotel brands. Key responsibilities include:Developing and maintaining the Brand Voice standards to drive brand consistency.Oversight of copywriting style for Mainland China and Hong Kong/Macau audiences.Supervising and guiding...


  • Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

    Job Title: Senior Corporate Communications AssistantJob DescriptionWe are seeking a highly skilled and experienced professional to join our team as a Senior Corporate Communications Assistant. This role will involve providing support to public relations and community liaison tasks, including publicity and stakeholder engagement activities.The ideal candidate...


  • Hong Kong, Central and Western District, Hong Kong SAR China ConnectedGroup Full time

    Assistant Manager, CommunicationsThe ConnectedGroup is seeking a seasoned Marketing Communications professional to drive the company's brand voice and copywriting strategy forward. As an Assistant Manager, Communications, you will be responsible for developing and implementing the Marketing Communications copy strategy for hotel brands.Key...


  • Hong Kong Island, Hong Kong SAR China Occasions Asia Pacific 天機亞太集團 Full time

    Job DescriptionWe are seeking a skilled Marketing Communications Specialist to join our team at Occasions Asia Pacific. In this role, you will be responsible for managing external and internal communications and marketing activities to enhance the firm's regional brand image.Your key responsibilities will include:Developing and maintaining marketing...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Classy Wheeler Limited is seeking a highly skilled Telecommunications Specialist to join our team. As a key member of our network operations team, you will be responsible for monitoring, troubleshooting and maintaining our IP platform, including IP Transition and IPVPN network, NGN and other related systems.The ideal candidate will have a solid understanding...


  • Hong Kong Island, Hong Kong SAR China Miricor Group Full time

    Miricor Group is a leading company in the wellness and fitness services industry, and we're looking for a Multimedia Communications Specialist to join our team.Job Requirements:Develop and implement social media campaigns that drive brand presence and engagement on various platforms.Collaborate with KOLs/KOCs and internal teams to create high-quality digital...


  • Hong Kong Island, Hong Kong SAR China ConnectedGroup Full time

    Do you have a passion for creative storytelling and a knack for crafting compelling copy? We're seeking a Creative Communications Specialist to join our team at ConnectedGroup! In this role, you'll be responsible for developing and implementing marketing communications copy strategies for our hotel brands, leveraging your creativity and expertise to drive...


  • Hong Kong, Central and Western District, Hong Kong SAR China Total Loyalty Company Full time

    1 day ago Be among the first 25 applicants Direct message the job poster from Total Loyalty Company Founder & CEO at Total Loyalty Company | Creating Happy and Healthy Workplaces Marketing/Communications Specialist - Employee Experience | Total Loyalty Company (TLC) Are you passionate about transforming corporate communications into engaging employee...


  • Hong Kong Island, Hong Kong SAR China International Executive Service Corps Full time

    Job SummaryWe are looking for a highly motivated Marketing Communications Specialist to join our team at the International Executive Service Corps. The successful candidate will be responsible for supporting the execution of the Bank's digital marketing and social media content strategy, as well as providing administrative support to the Communications and...