Senior Voice Communications Specialist
1 week ago
Classy Wheeler Limited is seeking a skilled Senior Voice Communications Specialist to join our team. The ideal candidate will have a strong background in designing and implementing Avaya VoIP infrastructure, as well as experience with Call Center solutions.
About the Role
This role involves working closely with our technical team to ensure that hardware and software infrastructure are maintained with the latest firmware and software requirements. The successful candidate will be responsible for creating and maintaining documentation and procedures, as well as identifying opportunities for performance and functionality improvements.
Key Responsibilities
- Design and implement Avaya VoIP and Call Center solutions, including Avaya IQ/CMS, Avaya Media Gateway, Modular Messaging, IVR solutions, CTI and Verint logger solutions.
- Evaluate and identify opportunities for performance and functionality improvements.
- Maintain contact center call flow using vectoring, VDN, announcements and switch programming.
- Troubleshoot skills in VoIP and Call Center environment are desired.
Requirements
- Bachelor degree with 5-8 years relevant experience on supporting enterprises VoIP.
- Experience in design, configuration and expansion of Avaya VoIP and Call Center solutions.
- Working technical knowledge of current network hardware, protocols, and Internet standards.
- Good communication and presentation skills in English & Cantonese.
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