Service Centre Associate

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hong Kong Full time

Job Summary

We are seeking a highly skilled and customer-focused Service Centre Associate to join our team at Rosewood Hong Kong.

Key Responsibilities
  • Provide exceptional guest service and maintain positive relationships with colleagues and guests
  • Answer all incoming calls in a professional manner, using correct telephone etiquette at all times
  • Handle wake-up calls and work effectively as part of an overnight shift team
Requirements
  • Degree or Higher Diploma in Hospitality or Tourism management is an advantage
  • Minimum 1-year relevant experience in a sizeable luxury hotel, including internships
  • Proficiency in English, Putonghua and Cantonese is essential, with additional languages a plus
  • Commitment to delivering personalized guest service, with a keen eye for detail and a passion for delivering exceptional experiences

As a brand ambassador, you will ensure that our brand integrity and culture are maintained at all times, providing a seamless and memorable experience for our guests.



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