Service Centre Associate
3 weeks ago
Job Summary
We are seeking a highly skilled and customer-focused Service Centre Associate to join our team at Rosewood Hong Kong.
Key Responsibilities- Provide exceptional guest service and maintain positive relationships with colleagues and guests
- Answer all incoming calls in a professional manner, using correct telephone etiquette at all times
- Handle wake-up calls and work effectively as part of an overnight shift team
- Degree or Higher Diploma in Hospitality or Tourism management is an advantage
- Minimum 1-year relevant experience in a sizeable luxury hotel, including internships
- Proficiency in English, Putonghua and Cantonese is essential, with additional languages a plus
- Commitment to delivering personalized guest service, with a keen eye for detail and a passion for delivering exceptional experiences
As a brand ambassador, you will ensure that our brand integrity and culture are maintained at all times, providing a seamless and memorable experience for our guests.
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