IT Technical Specialist
2 days ago
We are seeking a highly skilled and experienced IT Technical Specialist to join our team at Novo Recruitment Solutions Pte Ltd. As an IT Technical Specialist, you will be responsible for providing top-notch technical support to our clients and ensuring the smooth operation of our IT systems.
About the Role- The ideal candidate will have a minimum of two years of experience in a Level 1 or Level 2 support position and excellent communication skills in written and spoken English.
- You will be responsible for responding to service requests, incidents, and trends, and actively detecting recurring problems or service hazards to enhance our internal procedures and customer service.
- You will also contribute expertise to our team and self-service portals to aid in incident resolution and ensure that all devices are patched and running the most recent versions of the operating system.
- Provide technical support to clients via phone, email, and chat channels
- Analyze and resolve complex technical issues related to hardware, software, and networking
- Collaborate with internal teams to ensure seamless integration of IT systems
- Maintain accurate records of service requests, incidents, and trends
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Minimum two years of experience in a Level 1 or Level 2 support position
- Excellent communication and problem-solving skills
- Familiarity with Microsoft Office 365 Suite, especially Administration, Teams, Outlook, and Sharepoint
- Strong working knowledge of desktop and laptop hardware and support for Windows and Linux
- Familiarity with Endpoint Central and other IT asset management and automation tools
- Support for audio-video and video conferences
- Knowledge of issue tracking and resolution ticketing systems, such as ZenDesk, ServiceNow, or comparable
- A competitive salary range of SGD $50,000 - SGD $70,000 per annum
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Generous benefits package, including medical insurance and paid time off
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