Retail Store Management Specialist

3 days ago


Hong Kong Island, Hong Kong SAR China WilliamSELECT Full time

We are looking for a skilled Retail Manager to lead our retail operations in Hong Kong and Macau. The successful candidate will be responsible for developing and executing our retail strategy, considering market trends and growth opportunities.

Responsibilities:
  1. Developing and executing the retail strategy, including allocating sales targets and monitoring performance.
  2. Supervising Store Managers to create and implement effective store activity plans, setting KPIs, and providing coaching to drive sales excellence.
  3. Managing landlord relationships, identifying expansion possibilities, and optimizing retail operations and reporting to ensure compliance.
Customer Service:
  1. Ensuring consistently high levels of customer service across all stores, defining and leading the execution of the retail CRM strategy and targets.
  2. Developing tools and activities to achieve CRM goals and gather customer feedback.

The ideal candidate will have a strong background in retail management, with a minimum of 9 years of experience and at least 3 years in senior management.

A proven track record of success in managing teams, excellent communication skills, and fluency in English and Chinese (Cantonese and Mandarin) are essential.



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