Spa Training Specialist
7 days ago
At Shangri-La Group, we are committed to delivering exceptional guest experiences through our dedication to excellence in spa operations. As a Spa Trainer, you will play a vital role in developing and implementing comprehensive training programs for our spa staff.
Key Responsibilities:
- Design and deliver engaging training sessions on various spa services, including therapeutic, holistic, and beauty treatments, to ensure high standards of service quality.
- Conduct hands-on training sessions for new hires and ongoing training for existing spa staff to maintain an exceptional guest experience.
- Evaluate trainee performance and provide constructive feedback to enhance their skills.
- Stay updated with the latest industry trends and techniques, incorporating them into training modules.
- Collaborate with supervisors to develop and update training materials and manuals.
- Maintain a clean and well-stocked workspace, adhering to health and safety standards.
- Perform other duties as assigned by supervisors.
Requirements:
- A minimum of 5 years' experience in the spa industry, preferably in hospitality, with hands-on experience in various spa treatments.
- Previous experience in a training or mentoring role is highly desirable.
- CIDESCO / CIBTAC / ITEC / WSQ qualifications and other recognized certificates are advantageous.
- Strong understanding of spa operations, customer service, and leadership principles.
- Excellent communication and interpersonal skills, with a proven record of managing teams to achieve target performance.
- Commitment to continuous learning and improvement, with proficiency in MS Office applications.
- Fluency in English; Chinese language skills are a plus.
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