System Support Specialist
2 weeks ago
We are seeking a highly skilled System Support Specialist to join our team. As a key member of our technical operations group, you will be responsible for ensuring maximum uptime for multiple production systems and providing L1/L2 application production support to users.
You will work closely with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement/bug fix requirements to multiple engineering teams.
In addition, you will perform system operation and administration tasks, including checking and monitoring multiple systems performance on a daily basis.
Key Responsibilities:
- Ensure maximum uptime for multiple production systems
- Provide L1/L2 application production support to users
- Work closely with internal users and external vendors to investigate and resolve production system issues
- Communicate system enhancement/bug fix requirements to multiple engineering teams
To be successful in this role, you will need to have a strong sense of self-discipline, responsibility, and integrity. You should also have a strong interest in working in crypto technology and financial environments.
Required Skills and Qualifications:
- Min 3-5 years of experience in application support with fintech background
- Very strong team player and ability to proactively manage self and team's work with little supervision
- Support experience in applications on Linux environment and cloud computing
- Knowledge in basic linux commands
- Experience in any code/scripting languages
- Proficient in SQL Database queries and relational database concepts
- Familiar with log traversal tools such as Sumologic or Kibana, or via linux command line
We offer a competitive salary and a range of benefits, including medical insurance package with extended coverage to dependents, attractive annual leave entitlement, and work flexibility adoption.
We are an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way.
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