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Technical Service Delivery Director
2 weeks ago
Regional IT Services and Solutions
We are looking for a talented Technical Operations Director to join our team at Classy Wheeler Limited. The successful candidate will be responsible for overseeing our Hong Kong operations and maintenance activities, ensuring high levels of service availability to customers.
Key Responsibilities:
- Responsible for acting and responding to periodic in-country Telco regulator's directive enquiries on operational & technical aspects of the business licence.
- Operate and maintain multiple network and system platforms.
- Lead/drive major customer service delivery projects for timely & successful completion.
- Assist/advice on the implementation of pure domestic access network for customers.
- Ensure network equipment, systems, infrastructure links, and POP facilities are well maintained and operating at optimum level.
- Oversee and ensure the hosting service quality and its operations are certified to the ISO27001 standard.
- Work with local carrier providers to ensure local circuits are provisioned on time.
- Track and monitor critical timelines related to ordering, provisioning, testing, and commissioning of local circuits for service delivery to customers by the RFS date.
- Conduct investigation/post-mortem with local carrier providers on local circuit outage problems.
Requirements:
- Degree in Electronic/Telecommunication/ICT or equivalent.
- CCNA certification, JUNOC technical certification, or equivalent would be an advantage.
- Excellent leadership and communication skills.
- Proven experience in managing multi-networking infrastructures.
- Ability to negotiate with local suppliers and service providers.
- Strong problem-solving skills.
- Good oral and written communication skills in English, Mandarin & local native language.
- Minimum 5-6 years related working experience in the telecommunication service industry.
