Digital Banking Director for Captiare Limited
2 days ago
About Captiare Limited
Our client, a prominent bank, is seeking an experienced Digital Banking Director to lead their retail banking division. As the head of this department, you will oversee all aspects of digital and physical channels, ensuring a seamless customer experience.
Main Responsibilities
- Lead and manage a team of professionals to drive innovation and operational excellence in retail banking.
- Develop and implement strategies to optimize digital and physical channels, including online banking, mobile banking, and branch operations.
- Drive the development and enhancement of transaction services and products, aligning with customer needs and industry trends.
- Collaborate with cross-functional teams to ensure integration and alignment of channel and transaction management with other business units.
- Analyze performance metrics and customer feedback to continuously improve and innovate channel and transaction services.
Requirements
- Bachelor's degree in business, finance, or a related field; MBA or advanced degree is a plus.
- 15+ years of experience in banking, with at least 10 years in a leadership role.
- Strong understanding of digital banking channels, regulatory requirements, and transaction services.
- Proven track record of driving successful channel and transaction management strategies.
- Excellent leadership, communication, and interpersonal skills.
Key Skills
- Channel and transaction management
- Digital banking strategy
- Leadership and team management
- Communication and collaboration
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