Digital Product Director

1 day ago


Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time
About Cathay Pacific Airways Limited

Cathay Pacific Airways Limited is a leading airline in the Asia-Pacific region, committed to providing exceptional customer service and innovative digital experiences. Our mission is to be one of the world's best service brands, and we're seeking a talented individual to lead our Conversational AI efforts.

Job Description
  • We're looking for a seasoned Digital Product Manager to oversee the development and implementation of our chat interfaces and digital customer service initiatives.
  • This role involves shaping the future of our digital offerings, collaborating with departments to address customer needs, and improving operational efficiency.
Key Responsibilities:
  • IDentifying strategic opportunities and engaging with senior stakeholders for insights.
  • Responsible for systematically assessing whether proposed features meet user needs and deliver intended value by designing and conducting user tests, gathering and analysing feedback, using data-driven methods to evaluate feature effectiveness and usability.
  • Defining functionality and setting clear, actionable goals through requirement gathering, aligning features with business goals, integrating specifications into product roadmaps, managing stakeholder expectations and securing buy-in.
  • Estimating the time, effort, and resources required for development by assessing task complexity and identifying dependencies, leveraging historical data and expert input for informed estimates.
  • Collaborating with design, engineering, and other teams to deliver product functionality, ensuring consistent and high-quality shipping.


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