Operations Executive

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China KPMG China Full time
About the Role

We are seeking a highly skilled Operations Executive to join our Customer Due Diligence team at KPMG China. As an Operations Executive, you will play a critical role in providing premium operations to our clients, delivering fast, efficient, and high-quality outcomes to meet their most critical business needs.

Key Responsibilities
  • Identify and verify KYC documents and customer statistic data
  • Process customer's application and engage directly with customers to obtain specific information
  • Support financial crime-based investigations
  • Achieve individual targets and performance expectations and development
  • Manage caseload throughout end-to-end process in timely manner
  • Comply with relevant regulations and requirements for customer due diligence
  • Timely escalation of issues (relating to on-boarding) to supervisor
Requirements
  • Diploma holder or above in any disciplines (Candidates with HKALE / HKDSE / HKCEE or equivalent secondary education background, and prior customer services experience would also be considered)
  • Candidates with no relevant experience would also be considered. Training will be provided
  • Experience of working in customer service capacity (call centre, airline, hospitality) or handling customer due diligence business processes is an advantage
  • Good communication skills and good command on written and spoken Cantonese, Mandarin and English
  • Ability to assimilate and apply detailed process instructions
  • Strong analytical skills and problem-solving, self-motivation and possess an enquiring mind
  • Strong desire to deliver results with attention to accuracy and detail
  • Self-motivated, able to work independently and willing to accept challenges
  • Proficiency in Microsoft Office (PowerPoint, Word, Excel) or other related applications
  • A good team player with the ability to deliver efficient working outcomes and overcome challenges even under pressure
  • Proactive and solutions-driven, with the ability to thrive in a challenging environment
About KPMG China

At KPMG China, we are committed to being an equal opportunity employer, with zero tolerance for any form of discrimination against any persons. We strive to create an inclusive, diverse, and agile workplace for our people to develop and thrive at both a personal and professional level.

We are committed to making ESG (environmental, social, and governance) a watermark running through our organisation; from empowering our people to become agents of positive change, to providing better solutions and services to our clients to help them achieve their ESG goals.

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