Senior Officer, Private Banking Support Specialist
1 month ago
Main Duties & Responsibilities
- Coordinate and arrange trainings for Front Office staff, ensuring all required staff complete their mandatory training obligations within the stipulated time frame, including monthly reporting to PBCOO and HR.
- Track completion of onboarding & introductory trainings for new hires in the Front Office and grant system access rights accordingly.
- Liaise with Department Heads to organize monthly CRO / CSO meetings, updating Front Office staff on changes in policies/procedures, regulations, and systems.
- Work closely with Market Group Heads to facilitate Due Diligence reports for Client Onboarding / Periodic Reviews, support monthly reporting of CRO/CSO cost allocation, and issue Bank Confirmation Letters.
- Provide support to Front office staff and address non-KYC queries received into the PBS group mailbox in a timely manner.
- Monitor training records for all Front Office staff to ensure fulfillment of their Continuous Professional Training (CPT) requirements annually.
- Perform ex-ante checks on deposit placements / rollovers done by Front Office staff before daily cut-off to ensure compliance with regulatory and internal guidelines.
- Participate in and contribute to special projects/initiatives assigned by Management.
- Perform other ad-hoc office administrative tasks.
Requirements and Preferred Skills
- Keen interest in the financial industry and wealth management business.
- Service-oriented and keen to learn with ability to think out-of-the-box.
- Meticulous and a strong team player with ability to work independently.
- Ability to work under pressure and tight deadlines.
- Familiar with MS Outlook, Word, PowerPoint, and proficient in MS Excel.
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