Data Analyst, Operations Intelligence, Technology

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time
Job Summary

DBS Bank (Hong Kong) Limited is seeking a skilled Data Analyst, Operations Intelligence, Technology to join our team. As a key member of our Technology and Operations department, you will play a crucial role in formulating strategies and plans to achieve business goals and targets.

Key Responsibilities
  • Develop and maintain dashboards, key indicators for leadership team to track key metrics
  • Analyze historical trends, prepare forecast data to archive Demand Management, digital content enrichment opportunities
  • Make use of operation data to optimize operation process, enhance customer journey and reduce Employee Pain Points
  • Streamline execution of the end-to-end data management process to improve the productivity and efficiency
  • Conduct periodical review and health check to ensure accurate data are generated for study and analysis
  • Draw insight from data / dashboards to identify opportunities & recommendation to users in call diversion and digital adoption

Requirements
  • Degree holder in Information System, Statistics, Management Science, Mathematics, or related disciplines
  • Minimum 4 year's relevant experience in banking or financial industry
  • SQL & Python programming skill is desired
  • Process transformation mindset with related experience is preferred
  • Good analytical and problem-solving skills
  • Be data sensitive with sound presentation skills
  • Detail-oriented, and able to work independently
  • Initiative and a good team-player
  • Good interpersonal and communication skills
  • Proficient knowledge in business intelligence / data visualization tools like Qlikview/Qliksense and Tableau
  • Ability to work under tight deadline and handle multiple projects
  • Excellent command of written and spoken English and Chinese

What We Offer
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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