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Senior Data Analyst

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China China Mobile Hong Kong Co. Ltd. Full time

Job Summary:

China Mobile Hong Kong Co. Ltd. is seeking a highly skilled Senior / Customer Data Analyst to join our Customer Service Centre team. As a key member of our digital strategy operation and project management team, you will play a crucial role in promoting digital intelligence transformation and construction.

Key Responsibilities:

  • Develop and implement digital intelligent tools to empower frontline production and complaint handling, ensuring high-quality services and precise marketing.
  • Construct customer tags and customer portraits, building a precise and scalable data model based on users, to support customer insights and refined business operations.
  • Collaborate with cross-functional teams to drive digital transformation and innovation, leveraging data-driven insights to inform business decisions.

Requirements:

  • Bachelor's degree in Computer Science, Software Engineering, Information Systems, or equivalent.
  • At least 3 years of relevant experience in system development or mobile telecom industry, with a strong background in data analysis and interpretation.
  • Familiarity with commonly used databases, web development technologies, server-side development technologies, front-end development technologies, and proficiency in written and oral English, Chinese, and Putonghua.
  • Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.