Quality Control Manager

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full time

Job Purpose:

  • To ensure all banking operations are fully compliant with regulations and standards set by the bank and regulatory bodies.
  • To act as an account manager and provide support to risk and compliance reporting and monitoring of respective banking operations.

Main Responsibilities:

  • To prepare risk and compliance-related reports, ensuring timely completion of quality control and risk assessments.
  • To conduct courtesy calls or site visits to banking customers.
  • To perform surprise checks on banking centers.
  • To provide regular training and coaching to frontline staff on control perspectives.
  • To compile and review banking operations flows from time to time.
  • To comply with internal guidelines, legal, and regulatory requirements when delivering job duties.
  • To handle ad-hoc tasks assigned by supervising managers.

Incumbent Requirements:

  • University graduate or above with a minimum of 8 years of banking experience in quality control; tertiary education with substantial years of relevant working experience.
  • Familiarity with banking products and operations flows.
  • Ability to work independently with good analytical and logical thinking.
  • Good people management, staff coaching, and training skills.
  • Ability to interact with business partners, both internal and external.
  • Attention to detail and good teamwork.
  • Excellent reading and writing communication in English.
  • Excellent presentation and communication skills in both English and Chinese.


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