Rosewood Hong Kong Associate

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hong Kong Full time

At Rosewood Hong Kong, we're seeking a dynamic and engaging Services Centre Associate to join our team. This role is perfect for those who thrive in a fast-paced environment and are passionate about delivering exceptional guest service.

Key Responsibilities:

  • Maintain positive guest and colleague interactions with good working relationships
  • Answer all incoming calls in a professional manner using the correct telephone etiquette at all times
  • Handle wake-up calls
  • Work as an overnight shift

Requirements:

  • Degree or Higher Diploma in Hospitality or Tourism management is an advantage
  • Minimum 1-year relevant experience in a sizeable luxury hotel, including internships
  • Proficiency in English, Putonghua and Cantonese is essential. Additional language is a plus
  • Committed and passionate in delivering personalized guest service, anticipatory with a keen eye for detail

About Us:

Rosewood Hong Kong celebrates a culture in which our Associates are inspired to look at life a little differently, through a lens of limitless possibilities. We aim to create an innovative culture of intimate and casual, yet refined, hospitality, empowering our Associates to create indelible memories for themselves, for one another and for our guests.


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