Senior Public Engagement Manager

15 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

The West Kowloon Cultural District Authority is seeking a Senior Public Engagement Manager to join our team. This role will play a key part in delivering exceptional customer service and experience.

Key Responsibilities
  • Manage and supervise a customer service team to deliver superior customer services via various channels;
  • Evaluate and maintain the accuracy of information in Knowledge Base and training materials to facilitate consistent delivery of quality customer service;
  • Provide guidance and support to facilitate team members in service delivery and daily operations, resolving complex customer enquiries and handling complaints escalated from various channels effectively and independently;
  • Develop and train team members to acquire relevant skills and knowledge to enhance overall work quality and efficiency;
  • Liaise with internal stakeholders and coordinate with external stakeholders, including government bodies and public organisations, to gather feedback and conduct analysis for service review and improvement;
  • Collaborate with external service providers to optimise Contact Centre operations by implementing strategies to achieve objectives;
  • Lead the enhancement and UAT of Contact Centre related and CRM systems; and
  • Drive and execute external affairs related projects as required.
About You
  • You should possess a recognised university degree or above in Communications, Hospitality, Business Administration or a related discipline;
  • Hold at least 5 years of relevant working experience with 3 years in supervisory level in customer services and contact centre management or relevant fields, preferably gained in sizable organisations; experience in corporate communications will be an advantage;
  • Demonstrate proven experience in operating a Contact Centre of a sizable organisation with public facing services, internal communications, crisis management, vendor management and hands-on in CRM system operations;
  • Show strong interpersonal and communications skills, self-motivation with crisis and issue management sense, ability to multi-task and meet tight deadlines and work under pressure, creative and dynamic;
  • Demonstrate strategic thinking and organising skills to execute projects independently to achieve public engagement objectives;
  • Possess strong writing skills and proficiency in spoken English and Chinese, including Putonghua; and
  • Be available to work on weekends or public holidays for ad hoc assignments.
What We Offer
  • A competitive salary range: HKD120,000 - HKD180,000 per annum (depending on qualifications and experience);
  • Opportunities for professional growth and development;
  • A collaborative and dynamic work environment;
  • A comprehensive benefits package.


  • Hong Kong, Central and Western District, Hong Kong SAR China Arup Full time

    We are seeking a highly skilled Public Engagement Manager to join our team at Arup in Hong Kong. As a key member of our public relations team, you will be responsible for developing and implementing public relations and communication strategies for various projects.Key responsibilities include:Providing public relations, public engagement, and communication...


  • Hong Kong, Central and Western District, Hong Kong SAR China Lingnan University Full time

    About Lingnan UniversityLingnan University is a globally recognized institution with a rich history, dedicated to providing high-quality education and conducting impactful research. As one of the eight publicly funded institutions in the Hong Kong Special Administrative Region (HKSAR), we have a long-standing tradition of excellence in higher education.We...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Cyberport Management Full time

    About Hong Kong Cyberport ManagementWe are a leading organization in the tech industry, dedicated to driving innovation and economic growth in Hong Kong.Job OverviewThis is an exciting opportunity for a highly skilled professional to join our team as a Director of Public Engagement and Policy Development. The successful candidate will play a key role in...


  • Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

    We are seeking a highly skilled Strategic Customer Service Manager to lead our public engagement team at the West Kowloon Cultural District Authority.Job OverviewThis is an exciting opportunity to join our team and contribute to the realization of our vision and mission. The successful candidate will be responsible for managing and supervising a customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China Ocean Park Full time

    Job SummaryOcean Park is seeking a highly experienced Senior Public Affairs Manager to drive its external communications, stakeholder engagement, influencer engagement, and publicity initiatives. The successful candidate will devise and implement communications projects to amplify and deepen public understanding of the Corporation's conservation and...

  • Development Officer

    1 month ago


    Hong Kong, Central and Western District, Hong Kong SAR China The Hong Kong Federation of Youth Groups Full time

    Job SummaryThe Hong Kong Federation of Youth Groups is seeking a highly motivated and experienced professional to join our team as a Development Officer - Heritage Conservation and Public Engagement. This role will be responsible for developing strategies for talent management, designing activities to engage young leaders and the general public about...


  • Hong Kong, Central and Western District, Hong Kong SAR China Ocean Park Full time

    Job SummaryThe Senior Public Affairs Executive will be responsible for developing and implementing communications strategies to promote Ocean Park's brand and values. This role will work closely with the marketing team to create engaging content and campaigns that drive audience engagement and loyalty.Key ResponsibilitiesDevelop and implement communications...


  • Hong Kong, Central and Western District, Hong Kong SAR China Ogilvy Full time

    A Senior Public Relations Manager at Ogilvy should be an experienced, broadly capable project and account manager who handles a wide range of assignments, projects, and/or clients with a high degree of success and independence. She/he has strong client relationships and is considered a company leader.A Senior Public Relations Manager has demonstrated...


  • Hong Kong, Central and Western District, Hong Kong SAR China Ogilvy Full time

    Unlock your career potential as a Senior Public Relations Account Manager at Ogilvy, a creative agency that sparks game-changing ideas across culture and business.As a key member of our team, you will be responsible for managing a wide range of assignments, projects, and clients with a high degree of success and independence. You will have strong client...


  • Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

    The Hong Kong Palace Museum is seeking a skilled professional to join its Learning and Engagement Team. As a Museum Engagement Specialist, you will play a key role in supporting the development and implementation of exhibition projects, learning and public engagement programs.Key Responsibilities:Collaborate with the Learning and Engagement Team to design...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Public Relations Leadership RoleAbout Classy Wheeler LimitedOur client, a Hong Kong and China listed food company with global presences, is seeking a Senior Public Relations Manager to join their team.


  • Hong Kong, Central and Western District, Hong Kong SAR China Ocean Park Full time

    About the Role:The Senior Public Affairs Executive will be responsible for developing and implementing communications strategies to drive public engagement and awareness for Ocean Park.Main Responsibilities:•Communications Strategy: Develop and implement communications strategies to promote Ocean Park's brand and initiatives.•Media Outreach: Establish...


  • Hong Kong, Central and Western District, Hong Kong SAR China Lingnan University Full time

    About Lingnan UniversityLingnan University is a leading research-intensive liberal arts institution in the digital era. Our university is committed to providing quality education, focusing on whole-person development, and conducting high-impact research for a better world.Job Title: Manager (Communications and Public Affairs)We are seeking a highly skilled...


  • Hong Kong, Central and Western District, Hong Kong SAR China Blackstone Full time

    Role OverviewBlackstone, the world's largest alternative asset manager, seeks a skilled Associate to join its Global Public Affairs team in the Asia-Pacific region. As a key member of the team, you will be responsible for supporting senior executives in global communications and media relations.Key ResponsibilitiesCompile media reports and develop briefing...


  • Hong Kong, Central and Western District, Hong Kong SAR China Third Bridge Full time

    Job DescriptionThis role is part of our Client Services Team, within the Public Equities & Credit vertical.As an Associate, you'll be the person driving relationships by enabling our clients to connect to the industry experts that will help them. During your initial training period, you'll hone your skills targeting, sourcing and screening relevant industry...


  • Hong Kong, Central and Western District, Hong Kong SAR China Third Bridge Full time

    Job DescriptionThis role is part of our Client Services Team, within the Public Equities & Credit vertical.As an Associate, you'll be the person driving relationships by enabling our clients to connect to the industry experts that will help them. During your initial training period, you'll hone your skills targeting, sourcing and screening relevant industry...


  • Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

    West Kowloon, a leading cultural institution in Hong Kong, is seeking an Education and Engagement Coordinator to join our team.The successful candidate will be responsible for supporting the development and implementation of exhibition projects, learning and public engagement programmes.We are looking for someone with excellent project administration and...

  • Senior Product Lead

    5 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China ConnectedGroup Limited Full time

    Job Title: Senior Product Lead - Public TransportationAbout the Role:We are seeking a highly skilled and experienced Senior Product Lead to join our team at ConnectedGroup Limited. The successful candidate will be responsible for leading and mentoring a team, ensuring timely completion of projects, and delivering high-quality IT management services.Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Chinese University of Hong Kong Full time

    DescriptionThe Role: We are seeking an experienced and dedicated Senior Public Health Nurse to join our team at The Jockey Club School of Public Health and Primary Care.About the Job: As a Senior Public Health Nurse, you will be working on projects related to musculoskeletal health. Your primary responsibilities will include providing nursing care to elderly...


  • Hong Kong, Central and Western District, Hong Kong SAR China Arup Full time

    At Arup, we value collaboration and creativity in tackling global challenges.We strive to foster an inclusive environment where our employees can grow professionally and personally.To support this goal, we are seeking a skilled Community Engagement Project Manager based in Hong Kong.The successful candidate will contribute to the development of effective...