Senior Banking Professional, Business Support Specialist

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

About DBS Bank (Hong Kong) Limited

At DBS Bank (Hong Kong) Limited, we strive to provide efficient and effective services to our customers. Our team in Technology and Operations enables the bank to operate smoothly through strategic focus on productivity, quality & control, technology, people capability and innovation.

Duties and Responsibilities

  • We are seeking a Senior Banking Professional to deliver excellent service to internal/external customers on Trade/Cash/Corporate banking products via phone or non-phone channels.
  • The successful candidate will understand customers' needs and provide suitable solutions, as well as offer advisory services and insights to meet customer requirements.
  • Solicit customer feedback and identify trends for improvement actions, record, track and coordinate the resolution of customer queries/feedbacks.
  • Handle ad-hoc projects or customer issues analysis.

Requirements and Qualifications

  • A degree or diploma holder is required. Experience in serving Trade/Cash/Corporate Banking customers is preferable.
  • Good telephone manner with attentive listening and good communication skills are essential.
  • Candidates should have a good command of spoken and written English and Chinese (both Cantonese and Mandarin).
  • Proficient in Microsoft Office applications is necessary.
  • Knowledge in Finacle system is a plus.

About the Job

This role offers a competitive salary package and benefits, along with opportunities for professional growth and development in a dynamic environment that recognises and rewards individual achievements.

Estimated Salary: HK$42,000 - HK$60,000 per month



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