Digital Sales Strategist
1 month ago
Hang Seng Bank Limited is committed to service excellence and seeks a high-calibre professional to join our branch network as Digital Sales Strategist.
About Us
Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 260 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.
Estimated Salary: HK$1,200,000 - HK$1,800,000 per annum, depending on qualifications and experience.
Key Responsibilities
- Formulate and implement localized sales and marketing plans for the platform sales staff and lead the team to achieve the assigned KPIs as well as direct them to maximize service quality and productivity
- Identify potential customers and groom them into Prestige Banking customers to maximize customer loyalty and satisfaction
- Assist the District Branch Manager to manage and enhance capabilities/professionalism of the sales staff and provide coaching/support to them
- Obtain customer feedback and handle complaints in a professional manner
- Organize various promotional activities for acquiring new business
- Keep abreast of latest compliance requirements and recommend remedial actions when necessary
Requirements
- University degree in a related discipline
- At least 6 years of sales experience in banking industry
- Good leadership and coaching abilities
- Sound judgment and strategic planning skills
- Customer-centric mindset and ability to manage complex interactions effectively
- Able to inspire others to achieve their goals/ambitions in a variety of situations
- Shown strong situation awareness, strong desire to learn and able to work in Agile environment
- Resilience to stress, able to unlock full potential and prepare for the future of work
- Fluency in spoken and written Chinese and English
- Passes in the Insurance Intermediaries Qualifying Examinations/Hong Kong Securities Institute Licensing Examinations
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