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Customer Loyalty Manager

7 days ago

Hong Kong Island, Hong Kong SAR China Vantage Full time

We are seeking a highly skilled Retention and Growth Strategist to join our team at Vantage. As a key member of our business development team, you will play a critical role in developing and executing strategies that enhance customer loyalty and engagement across the India, Thailand, and Africa markets within the Forex, Crypto, and Stock trading markets.

About the Role
  • You will be responsible for designing and implementing retention strategies to maximize customer lifetime value for the Forex/Crypto/Stock trading platforms.
  • Leverage customer data, insights, and behavior patterns to identify at-risk traders and craft personalized retention campaigns.
  • Collaborate closely with the marketing, sales, and other related teams to optimize user experience, product offerings, and customer satisfaction.
  • Oversee targeted retention campaigns (e.g., email, push notifications, SMS) to re-engage users and improve retention rates.
Key Qualifications
  • Bachelor's degree in Marketing, Business Administration, or a related field.
  • Proven experience in retention, CRM, or customer loyalty management in Forex, Crypto, or Stock trading sectors.
  • Strong understanding of the Forex, Crypto, and Stock markets, with a focus on customer behavior and trading patterns.
  • Excellent communication and interpersonal skills, with the ability to work in a multicultural environment.
  • Fluency in Mandarin is required.