Loyalty Operations Executive

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Langham Hospitality Group Full time
About Us

At Langham Hospitality Group, we are dedicated to creating unforgettable experiences for our guests. We foster an engaging and respectful workplace to nurture careers, delight guests, and embrace our vision to build great memories together.

We are seeking a highly skilled Loyalty Operations Executive to join our team in the Corporate Office. As a key member of our Loyalty Operations Team, you will be responsible for assisting in the daily operations of our loyalty programs, including member enrollment, promotional activities support, and tracking.

Your key responsibilities will include:

  • Program Management: Assist in the daily operations of loyalty programs, including but not limited to member enrollment, promotional activities support and tracking.
    • Support for ad hoc assignments and projects when needed.
  • Member Support: Answer members' enquiries and handle complaints in compliance with all guidelines and SOPs, through email and phone in a professional manner.
  • Administrative Responsibilities:
    • Provide full spectrum of administrative and secretarial support to Loyalty Operations Team, including presentation materials preparation, department procurement and invoice handling, travel arrangements, and reporting.
    • Assist in completing finance operation work related to the loyalty program, including payment requisition, bill checking, etc.

We require a degree or diploma in hotel management, Business Administration, Business Management or equivalent. You should have experience in CRM/loyalty program operations/customer services, at least 2-3 years working experience, and proficient in spoken and written English and Chinese. Proficient in MS Excel and PowerPoint is also required.



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