Strategic Transformation Leader

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China FWD Insurance Full time

About the Job

FWD Insurance is a leading pan-Asian life and health insurance business with over 12 million customers across 10 markets. We are seeking a Strategic Transformation Leader to join our team and lead our operations management strategy and roadmap, including underwriting and claims.

In this role, you will be responsible for developing and implementing a comprehensive strategy that drives innovation and delivery of large-scale successful transformations. You will work closely with our teams to improve customer experience and business efficiency outcomes through a holistic customer-centric approach.

Your expertise in operations management, underwriting, and claims will be invaluable in helping us achieve our goals. Responsibilities:

  • Develop and implement a comprehensive strategy for operations management, underwriting, and claims that aligns with FWD's vision and goals.
  • Leverage data-driven insights, customer, and business pain-points to inform risk management, customer, and operational management perspectives.
  • Collaborate with cross-functional teams to develop and implement solutions that meet and exceed strategic KPIs.
  • Provide thought leadership and expertise on operational management aspects, leveraging your knowledge of financial services, insurance operations, products, and customer experience.
  • Build and maintain relationships with senior executives, functional leaders, and other stakeholders to ensure effective communication and collaboration.
  • Continuously monitor and evaluate the effectiveness of implemented strategies and make adjustments as needed.


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