Customer Billing Operations Representative
1 week ago
Position Overview
WomenTech Network is dedicated to providing essential insights in a world where information is paramount. We empower influential decision-makers across various sectors by connecting them to a vibrant network of news, individuals, and innovative ideas. To achieve this, we rely on a continuous influx of creativity, energy, and innovation, which is where your role becomes vital. At WomenTech Network, you will have the chance to exceed expectations and embrace challenges. Join us as we explore new markets, initiate new projects, and redefine boundaries.
Role Responsibilities
Our Customer Financial Services team is on the lookout for a motivated and enthusiastic individual to join our operations. As part of this dynamic team, you will gain insights into Accounts Receivable, Billing, and Contracts management. Your responsibilities will include:
- Documenting all collection activities in our internal systems.
- Managing a significant portfolio of collections while achieving specific targets related to outstanding receivables.
- Ensuring timely follow-ups on payment agreements.
- Handling customer refunds, write-offs, and preparing accounts for third-party collections.
- Collaborating with internal teams to resolve any outstanding issues.
Qualifications
To be successful in this role, you should possess:
- A minimum of 3 years of experience in customer service and accounting operations, particularly in corporate collections and Accounts Receivables.
- Proficiency in English at a business level.
- The ability to manage multiple tasks, troubleshoot, and resolve complex issues while navigating various systems in a fast-paced environment.
- Adaptability to shifting priorities and the ability to meet deadlines under pressure.
- Strong interpersonal skills and a collaborative spirit.
- A keen attention to detail.
Preferred Skills
We would appreciate seeing:
- Knowledge of taxation practices in Southeast Asian countries.
- A proven track record in managing large account portfolios.
- Experience in customer service or client-facing roles.
- Familiarity with SAP and proficiency in Excel and PowerPoint.
- Project management experience.
- Understanding of Southeast Asian languages such as Indonesian and Malay.
Join Us
If you believe you are a good fit for this role, we encourage you to explore this opportunity further. We value individuals with diverse backgrounds and experiences who are ready to tackle significant challenges and make a meaningful impact through their work.
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