Customer Financial Services Representative

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China Bloomberg Full time
About the Role

Bloomberg is seeking a highly motivated and detail-oriented Customer Financial Services Representative to join our Hong Kong team. As a key member of our Customer Financial Services department, you will play a critical role in ensuring the timely collection of aged receivables and resolving client queries.

Key Responsibilities
  • Log all collection notes in our database or internal ticketing system
  • Be accountable for a sizable collections portfolio and meet specific, targeted goals related to the aging of open receivables
  • Provide timely follow-up on payment arrangements
  • Process customer refunds, write-offs, escheatable items, and prepare delinquent customers for third-party collections
  • Collaborate with internal Sales, Contracts, Installations, and Billing Teams to resolve outstanding issues
Requirements
  • 3-5 years of experience in customer service and accounting operations, corporate collections, and/or Accounts Receivables with coverage of clients based in China and Hong Kong
  • Business-level proficiency in English and Mandarin
  • Ability to multi-task, trouble-shoot, and solve complex problems while utilizing multiple system interfaces and addressing a high volume of work within a fast-paced environment
  • Ability to adjust priorities quickly under pressure to meet deadlines
  • Flexibility within a constantly changing environment
  • Exceptional interpersonal skills
  • Ability to cooperate and collaborate effectively with team members
  • Strong attention to details
Preferred Qualifications
  • Cantonese language is highly preferred
  • Proven ability at successfully managing a large-scale account portfolio and strong time management skills
  • Previous experience in a customer service or client-facing role
  • Knowledge of SAP
  • Proficiency in Excel and PowerPoint
  • Project management experience

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