Strategic Account Technology Strategist

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Microsoft Full time
Job Description

Overview

This is a unique opportunity to join Microsoft as a Strategic Account Technology Strategist, where you will play a key role in driving digital transformation and customer engagement. As a member of our team, you will be responsible for developing and executing account plans, leveraging your expertise in sales excellence and industry knowledge to drive business outcomes and create value for our customers.

Responsibilities

  • Proactively cultivate relationships with customers and use Microsoft sales strategies to establish alignment and secure buy-in and execution.
  • Develop a comprehensive understanding of the customer's business and technology needs and priorities, identifying opportunities to drive optimizations and new business and technology solutions.
  • Support business transformation through technology for assigned accounts, leveraging consultative and insightful listening skills to disrupt the mindset of customers and bring innovative ideas that showcase the need for change and new strategic direction.
  • Develop and oversee the execution of account plans, utilizing common sales and delivery methodology for the Microsoft sales organization, and work to ensure engagements yield high volume sales for both Microsoft and the customer.
  • Think strategically about customer planning for assigned accounts, setting standards and priorities, outlining where to and how to invest resources of the account management team and other stakeholders.
  • Expand network of key internal and external partners and other business decision makers in customers' accounts to grow sales and partner impact and to provide a seamless account management experience to the customers.
  • Actively seek customer feedback regarding ways to identify and understand the drivers of satisfaction and/or dissatisfaction, and help in the creation of long-term strategies aimed at maintaining levels of customer satisfaction.
  • Position oneself as a thought leader and trusted advisor internally and externally to executive-level business decision makers of multiple assigned accounts, leveraging best-in-class sales and communication techniques to lead extended virtual teams and key stakeholders with deep industry expertise.
  • Engage decision makers of assigned accounts to clearly articulate Microsoft's value proposition aligned to customer's business objectives, translating features into business impact and outcomes that accelerate the customer's digital presence.
  • Develop compelling, value-proposition presentations and specialized business plans for customers that drive business outcomes, demonstrating thought leadership and presenting business plans to customers to generate new non-qualified opportunities.
  • Develop and implement plans for maximizing upselling/cross-selling non-qualified opportunities in certain accounts, driving plans to highlight Microsoft's and partners' solutions to solving additional business and technology issues and aiming to expand budget allocated to Microsoft.

Requirements

  • 7+ years experience in working in an industry driving digital transformation, or other relevant work experience, or Bachelor's Degree in Business, Technology, or related field and 5+ years experience working in an industry driving digital transformation, or other relevant work experience, or Master's Degree in Business Administration and 4+ years experience working in an industry driving digital transformation, or other relevant work experience.
  • 5+ years account management experience, or equivalent.

Benefits

  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

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