Senior Account Specialist

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China AMEX Full time

About the Role

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This is a challenging and rewarding role where you will be working with customers to resolve credit related issues. Your primary goal will be to provide first-class customer service, negotiate payment arrangements and collect outstanding balances.

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The ideal candidate will have excellent communication skills, be able to work independently, and have a strong analytical mindset. You should also be proficient in English and Cantonese, with a reasonable standard in Mandarin.

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We are offering a competitive salary of $85,000 per annum, plus bonus incentives. You will also receive comprehensive medical, dental, vision, life insurance, and disability benefits. Our flexible working model allows for hybrid, onsite or virtual arrangements depending on the business need.

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In addition to your base salary, you will receive a generous paid parental leave policy. We also offer free access to global on-site wellness centers, staffed with nurses and doctors. Our Healthy Minds program provides confidential counseling support. Career development and training opportunities are also available.

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To be successful in this role, you will need to achieve specific performance targets based on call monitoring scores, effectiveness of outstanding balances collected, and daily volume handled/productivity. You will also be required to recommend cancellation or suspend spending privileges when necessary and communicate these actions to customers.

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Qualifications include:

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  • Fluent English and Cantonese. Reasonable standard in Mandarin.\Component
  • Sound analytical skills and have a growth mindset.\Component
  • Good team player with high personal accountability.\Component
  • Minimum 1 year working experience in Credit, Loan approval, Customer Service will be an advantage.\Component
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Please note that an offer of employment is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.



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